Patient Contact Center Leader – Revenue Cycle Expert

20 Northeast Georgia Medical Center, Inc.; Midland (TX); Vor Ort; USD 75.000 - 105.000; Vollzeit

Zusammenfassung

Northeast Georgia Health System is seeking a Patient Contact Center Manager to oversee the NGPC team, handling inbound/outbound calls, mail, and patient portal messages regarding balances through day 180 and financial assistance inquiries. The role focuses on best-practice standards, customer service, and financial stewardship.

You will lead staffing, vendor relationships, and the use of dialers and portal technology; develop standard work, coaching, and training; monitor KPIs and ensure timely,

Qualifikationen

• CPAR certification required.
• Minimum five years in healthcare patient collections or related field.
• Two years of leadership experience.

Aufgaben

• Oversee centralized inbound and outbound patient collections operations.
• Manage staff, call routing, and dialer campaigns.
• Provide training, coaching, and performance reviews.

Kenntnisse

Healthcare revenue cycle

Leadership

Customer service

Excel

Problem solving

Ausbildung

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

Dialer systems

Automated call distributor (ACD)

Patient portal

Customer service software

Jobbeschreibung

Northeast Georgia Health System is seeking a Patient Contact Center Manager to oversee the NGPC team, handling inbound/outbound calls, mail, and patient portal messages regarding balances through day 180 and financial assistance inquiries. The role focuses on best-practice standards, customer service, and financial stewardship.

You will lead staffing, vendor relationships, and the use of dialers and portal technology; develop standard work, coaching, and training; monitor KPIs and ensure timely,