Revenue Cycle Lead — Patient Access & Collections

Northeast Georgia Health System; Athens (GA); Remote; USD 55,000 - 75,000; Full time

Job summary

Northeast Georgia Health System is seeking a Patient Contact Center Team Lead to support the Supervisors and Manager in day-to-day PCC operations, monitor call volumes, and handle high balance and complex accounts. You will provide guidance to staff to ensure accurate information and exceptional customer service.

Responsibilities include escalating issues, reviewing performance reports, and aiding in staff development while aligning with Revenue Cycle goals and policies.

Qualifications

• High school diploma required; two years of college or business school preferred.
• Minimum five years of collection, hospital, or business office experience.
• Strong verbal and written communication and customer service skills.

Responsibilities

• Assist PCC Supervisors/Manager in day-to-day operations.
• Monitor call volumes and ensure service standards are met.
• Coach and train staff; onboard and support new team members.

Skills

Customer service

Communication skills

Team leadership

Data analysis

Microsoft Office

Problem solving

Education

High School Diploma

Two years of college / Business School

Tools

ACD systems

Revenue Cycle systems

Job description

Northeast Georgia Health System is seeking a Patient Contact Center Team Lead to support the Supervisors and Manager in day-to-day PCC operations, monitor call volumes, and handle high balance and complex accounts. You will provide guidance to staff to ensure accurate information and exceptional customer service.

Responsibilities include escalating issues, reviewing performance reports, and aiding in staff development while aligning with Revenue Cycle goals and policies.