Injury Claims Intake Specialist

ICW INSURANCE COMPANY OF THE WEST; Orlando (FL); Hybrid; USD 27,000 - 43,000; Full time

Job summary

ICW Group is seeking a customer-focused team member to serve as the first point of contact for processing new injuries reported by customers. You will intake initial claim information via phone, e-mail, or fax and begin data entry into our ERP systems, while ensuring timely responses to insureds.

The role emphasizes excellent customer service, basic insurance knowledge, and accurate data handling. A high school diploma is required, with at least 1 year of related experience or training, and a

Qualifications

• Proven ability to deliver excellent customer service.
• Knowledge of insurance industry is a plus.
• Ability to read, write, and understand simple instructions and memos.
• Effective one-on-one and small group communication.

Responsibilities

• Provides excellent customer service as the first point of contact for customers.
• Provides customer care and service to insureds.
• Answers all incoming inquiry calls directed by general switchboard.
• Receives and intakes new initial claim documentation via phone, e-mail, or fax and enters into claim systems.
• Responds to insureds in a timely manner.
• Directs questions to the appropriate contact in the department.

Skills

Customer service

Insurance knowledge

Reading writing

Communication skills

Numerical reasoning

Education

High school diploma or GED

Job description

ICW Group is seeking a customer-focused team member to serve as the first point of contact for processing new injuries reported by customers. You will intake initial claim information via phone, e-mail, or fax and begin data entry into our ERP systems, while ensuring timely responses to insureds.

The role emphasizes excellent customer service, basic insurance knowledge, and accurate data handling. A high school diploma is required, with at least 1 year of related experience or training, and a