Injury Care Advocate: Patient Outreach & Care Coordination

Intergrated Pain Management SC; Chicago (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Performance-based incentives

Flexible after-hours bonuses

Job summary

Injury Care Team (ICT) in Chicago, IL is seeking a Medical/Legal Outreach Specialist to bridge emergency department encounters with ongoing care. You will work with patients, medical providers, insurers, and legal professionals to coordinate care and advocate for optimal outcomes.

The role emphasizes healthcare coordination, insurance navigation, and legal collaboration, offering a base salary with performance bonuses, comprehensive benefits, and flexible after-hours incentives within a dynamic

Qualifications

• Bachelor's degree preferred or equivalent experience in healthcare, insurance, or legal services.
• 2+ years of experience in patient services, case management, or healthcare coordination.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct compassionate follow-up calls with patients after emergency department visits
• Guide patients through complex insurance processes and coverage options
• Coordinate comprehensive medical care including specialist appointments, imaging, and therapy services
• Provide concierge-level support to ensure seamless patient experience
• Investigate and identify optimal insurance coverage options for patients
• Assist with third-party liability claims and workers' compensation cases
• Navigate insurance denials and appeals processes
• Maintain comprehensive patient records and case documentation

Skills

Patient outreach

Insurance coordination

Legal liaison

Case management

Strong communication

Education

Bachelor's degree or equivalent

Tools

CRM systems

EHR/databases

Job description

Injury Care Team (ICT) in Chicago, IL is seeking a Medical/Legal Outreach Specialist to bridge emergency department encounters with ongoing care. You will work with patients, medical providers, insurers, and legal professionals to coordinate care and advocate for optimal outcomes.

The role emphasizes healthcare coordination, insurance navigation, and legal collaboration, offering a base salary with performance bonuses, comprehensive benefits, and flexible after-hours incentives within a dynamic