Infusion Scheduler

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; USA; Vor Ort; USD 22.000 - 34.000; Vollzeit

Benefits dieser Stelle

Tuition reimbursement

401(k) match

Parental leave

Paid volunteer time off

DEI and social impact culture

Zusammenfassung

Duly Health and Care is seeking a friendly and detail‑oriented Front Desk Associate in Lisle, IL. You will greet patients, check in appointments, and manage a high-volume phone queue while ensuring accurate EPIC documentation.

The role requires a high school diploma or GED and at least three years of patient-facing experience. Compensation reflects hourly pay with potential incentives based on performance and coverage needs.

Qualifikationen

• High school diploma or GED required.
• Three years of patient/client-facing experience.

Aufgaben

• Welcomes patients and visitors and sets a positive tone.
• Checks in and schedules appointments following protocol.
• Answers high call volumes and assists patients over the phone.
• Verifies patient information and documents in EPIC.
• Reviews schedules and monitors daily to fill open slots.
• Pre-screens patients per departmental protocol and maintains scheduling reports.

Kenntnisse

Customer service

Ausbildung

High school diploma or GED

Jobbeschreibung

Position Highlights

Location: Lisle, IL

Clinic Hours Monday through Friday 8-4:30

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.

Responsibilities

• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience.
• Check in and schedules appointments, following sleep scheduling protocol.
• Answers heavy call volumes to fulfill patient needs over the phone.
• Verifies patient information, while documenting in their Electronic Health Record (EPIC).
• Performs all other duties/responsibilities as assigned.
• Reviewing schedule
• Pre-screen patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports
• Exam Preparation Review the Daily Appointment Report and prepare charts as appropriate.
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.
• High school diploma or GED
• Three years of patient/client-facing experience

Compensation

The compensation for this role includes a base pay range of $16.30-24.50/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Company Culture

Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.