Care Support Specialist I

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Highland Oaks (GA); Híbrido; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision benefits

401(k) match

Tuition reimbursement

Resumo da oferta

Midwest Physicians Administrative Services, LLC dba Duly Health and Care is seeking a Care Support Specialist to handle accurate patient scheduling and registration. The role emphasizes confidentiality, HIPAA compliance, and exceptional customer service within a physician-led team.

Full-time position with 40 hours weekly; onsite for 4 weeks in Downers Grove, Illinois, followed by remote eligibility after successful training.

Qualificações

• Proven ability to schedule accurately and verify patient information.
• Strong focus on HIPAA guidelines and patient confidentiality.
• Excellent phone etiquette and professional communication.

Responsabilidades

• Schedules patient appointments per guidelines and policies.
• Maintains accurate patient demographics and insurance verification.
• Provides high-quality customer service and supports department projects.

Conhecimentos

Attention to detail

Customer service

Communication skills

Multi-tasking

Descrição da oferta de emprego

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• $2,625 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 16 hours paid volunteer time off.
• A culture committed to community engagement and social impact.

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, you create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Job Summary

Care Support Specialist

Full Time: 40 hours a week

Part Time: 24 hours a week

Training: Onsite for 4 weeks in Downers Grove, Illinois

Remote eligible after successful completion of onsite training program.

Under the Direction of the Department Supervisor and/or Manager, this position is responsible for accurate and timely patient scheduling and registration.

Provides efficient, effective, quality customer service through a variety of duties including, but not limited to: Appointment scheduling; the collection and entry of patient demographics, and verification of coverage. Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines. Responsible for the accurate, timely, and comprehensive registration and insurance verification of Duly health and Care patients.

MAJOR RESPONSIBILITIES

• Schedules patient appointments in accordance with scheduling guidelines and policies to ensure accurate outcomes for patients and doctors.
• Quality and accuracy (70%)
• Is proficient with scheduling unique modalities/specialties
• Transferring clinical calls to Triage when required
• Cancels and reschedules appointments at the patient’s request
• References scheduling guidelines and protocols to assure accurate scheduling
• Review and updates patient demographic and insurance information as needed
• Answers switchboard calls and transfers patients to the correct department
• Sends afterhours physician pages for inpatient and outpatient callers
• Phone Etiquette and Call wrap-up (15%)
• Answers incoming calls pleasantly and appropriately using the assigned greeting and name
• Speak clearly and professionally
• Wraps up each call appropriately
• Participates in departmental projects, huddles, and meetings (15%)
• Attends meetings as required.
• Responsible for maintaining and obtaining accurate and current resource material
• Participates in the rotation of department responsibilities and performs other projects and duties related to the organization review

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $18 - $20 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care.

At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.

If you have questions, please connect with your leader or HR Business Partner for support.