Patient Service Representive

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Philadelphia (Philadelphia County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit at no cost

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave benefits

Job summary

Duly Health and Care is seeking a full-time staff member to support patient flow and clinic operations in Glen Ellyn, IL. You will greet patients, help with scheduling, and coordinate with care teams to ensure timely access to services.

Responsibilities include updating demographics, verifying insurance, handling payments, and supporting daily team huddles. The role emphasizes patient experience and accurate record-keeping.

Qualifications

• Greet patients warmly and professionally during check-in and check-out.
• Assist with appointment scheduling and lobby upkeep.
• Coordinate provider schedules and patient access to improve timeliness.
• Update patient demographics and insurance details in EPIC or similar systems.

Responsibilities

• Collect copayments and receipts accurately.
• Answer multi-line phone inquiries and route messages.
• Assist with scheduling follow-up and in-house referrals.
• Maintain patient confidentiality and HIPAA compliance.

Job description

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Position Highlights

Full-Time; 40 hours/week Hours: Monday-Friday 8:00am-5:00pm Location: Glen Ellyn, IL

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.
• Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.
• Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.
• Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.
• Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.
• Clearly communicates information about Duly clinical personnel to patients and other individuals.
• Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.
• Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.
• Reviews performance dashboards daily to monitor key metrics in Scheduling & Access, Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.
• Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.
• Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.
• Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $15.10-22.70, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let's start with what matters. People. Purpose. Care.

At Duly Health and Care, we believe healthcare works best when it's personal, connected, and led by people who truly care.

We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make.

Our team members are caregivers, collaborators, problem-solvers, and leaders.

Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create.

Whether you're caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued.

We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us.

Innovation at Duly isn't about chasing what's next for its own sake. It's about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future.