Infusion Intake Navigator — Patient-Centered Care & Growth

Local Infusion; Kissimmee (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short and long-term disability

401(k) with match

15 Days PTO

Parental leave & flexible return to 3W

Professional development opportunities

Job summary

Local Infusion is seeking an Insurance & Intake Coordinator, an “Infusion Guide,” to elevate patient care through precise referral and intake coordination and top‑tier customer service. This full-time onsite role at our Kissimmee, FL center runs Monday–Friday 8:00 a.m.

to 4:30 p.m. The Infusion Guide will focus on authorizations, financial counseling, and benefit verification to ensure patients receive optimal infusion care.

Qualifications

• Health care experience required.
• Prior infusion experience preferred.
• Insurance prior authorization experience.
• Medical terminology knowledge.
• Experience with Electronic Health Records (EHR).
• Ability to quickly grasp new apps.

Responsibilities

• Handle all aspects of the infusion referral process, including authorizations, counseling, and benefit investigation.
• Liaise with referring providers to obtain documentation and communicate patient status.
• Communicate referral process and status to patients in a customer-centric way.
• Openly communicate with referring and prescribing providers.
• Assist in maintaining medical inventory and office supplies.
• Participate in a dedicated six-week training plan to succeed in the role.

Job description

Local Infusion is seeking an Insurance & Intake Coordinator, an “Infusion Guide,” to elevate patient care through precise referral and intake coordination and top‑tier customer service. This full-time onsite role at our Kissimmee, FL center runs Monday–Friday 8:00 a.m.

to 4:30 p.m. The Infusion Guide will focus on authorizations, financial counseling, and benefit verification to ensure patients receive optimal infusion care.