Infusion Clinic Scheduler & Admin Specialist

Infusion PA; Beachwood (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Bonus Plan 5% Annually

PTO Buy-back/ rollover/ donation

Wellness Reimbursement $360 annually

Tuition Assistance & Professional Reim

Employee Assistance Program

Short & long-term disability

Life Insurance

Job summary

Vivo Infusion in Beachwood, OH seeks a Clinical Service Specialist to support front-end operations, scheduling, and benefits verification. You will handle patient communications, authorizations, and billing tasks, ensuring accurate records and excellent patient care.

The role requires healthcare admin experience, strong communication, and proficiency with MS Office. Monday–Friday, non-exempt, with opportunities to collaborate across Vivo clinics.

Qualifications

• High School graduate or equivalent required.
• 2 years of administrative experience in a healthcare environment, required.
• Medical Assistant Certification or Medical Office experience, preferred.
• 1 year working with insurance authorizations, benefits verifications, and billing, preferred.
• Working knowledge of medical terminology, required.
• Active CPR/BLS prior to starting work, required.
• Demonstrates intermediate typing skills (50+ wpm), computer literacy with MS Office (Excel, Word, PowerPoint), and proficiency in office equipment and information systems, including billing databases.
• Potential travel to other local Vivo clinics to provide administrative support if needed.

Responsibilities

• Manages and supports all front-end operations of the infusion center, including answering phone calls and greeting patients.
• Proactively reviews patient cancellations and reschedules treatments; communicates changes to staff and reminds patients of appointments.
• Receives deliveries, processes invoices, and coordinates with Accounts Payable for payment.
• Schedules patients for follow-up infusion treatments with the Patient Care Navigator team.
• Collaborates with referring providers to obtain and file medical records, ensuring HIPAA compliance.
• Maintains information systems, produces reports, and keeps statistical records as requested.
• Assists with clinical inventory management and fosters positive relationships with staff and external partners.

Skills

Administrative experience

Medical terminology

CPR/BLS

Typing 50+ wpm

MS Office

Education

High School diploma or equivalent

Medical Assistant Certification or Medical Office experience

Tools

MS Office

Billing databases

Job description

Vivo Infusion in Beachwood, OH seeks a Clinical Service Specialist to support front-end operations, scheduling, and benefits verification. You will handle patient communications, authorizations, and billing tasks, ensuring accurate records and excellent patient care.

The role requires healthcare admin experience, strong communication, and proficiency with MS Office. Monday–Friday, non-exempt, with opportunities to collaborate across Vivo clinics.