Patient Care Admin & Scheduling Specialist

Vivo Infusion; Lancaster (Lancaster County); On-site; USD 42,981,120 - 71,635,200; Full time

Benefits offered by this job

PTO buy-back

PTO rollover

PTO donation program

Wellness reimbursement

Tuition assistance

Employee assistance program

Disability insurance

Life insurance

Job summary

Vivo Infusion in Lancaster, PA is seeking a motivated Clinical Service Specialist to join our infusion team. This full-time role focuses on scheduling, benefits verification, and obtaining required authorizations while supporting clinical operations at our Lancaster site.

The position involves front-end duties, patient interactions, and coordination with medical staff. Travel to other Vivo clinics may be required to provide administrative support.

Qualifications

• 2 years of administrative experience in a healthcare environment.
• Medical Assistant Certification or Medical Office experience preferred.
• 1 year working with insurance authorizations, benefits verifications and billing.
• Active CPR/BLS prior to starting work.
• Working knowledge of medical terminology.

Responsibilities

• Manages and supports all front-end operations of the infusion center, including answering calls and greeting patients.
• Schedules patients, supports staff, and maintains a clean, organized environment.
• Verifies insurance benefits and secures authorizations for treatments.
• Processes payments and handles deliveries and mail efficiently.
• Collaborates with Clinic Manager and nursing staff; maintains HIPAA-compliant records.
• Uses information systems and prepares reports; assists with inventory.

Skills

Scheduling

Authorizations

Benefits verification

Medical terminology

MS Office

Communication skills

Typing 50+ wpm

Education

High School diploma

Medical Assistant Certification

Tools

Billing databases

Medical information systems

Job description

Vivo Infusion in Lancaster, PA is seeking a motivated Clinical Service Specialist to join our infusion team. This full-time role focuses on scheduling, benefits verification, and obtaining required authorizations while supporting clinical operations at our Lancaster site.

The position involves front-end duties, patient interactions, and coordination with medical staff. Travel to other Vivo clinics may be required to provide administrative support.