Front Desk Specialist — Patient Experience & Predictable Hours

IVX Health; Berkeley (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Tuition reimbursement

Job summary

IVX Health is seeking a Healthcare Front Desk Coordinator for our infusion centers in the Bay Area. This full-time role focuses on patient intake, scheduling, and insurance verification to ensure a smooth first impression and accurate records.

You will collaborate with clinical teams, maintain patient records, and support daily center operations while adapting to rotating Saturdays and cross-center coverage.

Qualifications

• 1–3 years of front desk or administrative experience in a medical setting.
• High School Diploma or GED required.
• Experience with insurance verification, billing basics, and patient intake.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient-facing protocols.
• Exceptional customer service and communication skills.
• Ability to multitask in a fast-paced environment with accuracy.

Responsibilities

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

Skills

Front desk experience

Healthcare administration

Customer service

Insurance verification

Scheduling software

EHR/EMR systems

Medical terminology

Education

High School Diploma or GED

Tools

EHR/EMR systems

Scheduling software

Job description

IVX Health is seeking a Healthcare Front Desk Coordinator for our infusion centers in the Bay Area. This full-time role focuses on patient intake, scheduling, and insurance verification to ensure a smooth first impression and accurate records.

You will collaborate with clinical teams, maintain patient records, and support daily center operations while adapting to rotating Saturdays and cross-center coverage.