Patient Experience Front Desk Coordinator (Healthcare)

IVX Health; Mansfield (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Predictable Hours

Supportive Culture

Professional Growth

Comprehensive Benefits

Life-Friendly Perks

Job summary

IVX Health is seeking a Front Desk Coordinator for infusion-center operations. This full-time, Monday–Friday role runs 8:00 AM–5:00 PM and places you at the front lines of patient experience, handling scheduling, insurance checks, and patient intake with professionalism.

You will support multiple infusion centers, coordinate with clinical staff, and uphold a welcoming, organized front desk to ensure smooth center operations.

Qualifications

• 1–3 years of front desk or administrative experience in a medical setting.
• Strong understanding of insurance verification and basic billing.
• Proficiency with EHR/EMR systems and scheduling software.
• Familiarity with medical terminology and patient intake workflows.
• Exceptional customer service and clear communication skills.

Responsibilities

• Lead first impressions by greeting patients warmly and supporting visitors.
• Manage scheduling: schedule, reschedule, and confirm appointments with pre-visit requirements.
• Verify insurance, update demographics, and collect copays accurately.
• Collaborate with clinical teams to coordinate patient flow and nursing communication.
• Maintain a welcoming, organized front desk and reception area.
• Provide support across centers as needed during staff shortages or high volume.

Skills

Front desk experience

Insurance verification

EHR/EMR

Scheduling software

Medical terminology

Customer service

Education

High School Diploma or GED

Job description

IVX Health is seeking a Front Desk Coordinator for infusion-center operations. This full-time, Monday–Friday role runs 8:00 AM–5:00 PM and places you at the front lines of patient experience, handling scheduling, insurance checks, and patient intake with professionalism.

You will support multiple infusion centers, coordinate with clinical staff, and uphold a welcoming, organized front desk to ensure smooth center operations.