IT Support Specialist - Remote

Gtglobal; Northern (KY); Hybrid; USD 55,000 - 90,000; Full time

Job summary

GT Global Services is seeking a remote IT support specialist to provide installation assistance, issue troubleshooting, and data analysis across the US. You will collaborate with cross-functional operations teams to ensure smooth deployments of devices and IoT sensors.

You'll handle remote troubleshooting for device installations, power and network setup, and support tickets while maintaining documentation and contributing to a knowledge base.

Qualifications

• At least 2 years of networking and infrastructure experience.
• Networking certification required (e.g., CCNA or equivalent).
• 1+ years of experience in a technical support or help desk role.
• Experience with ticketing systems (ServiceNow, Zendesk, Jira Service Management).
• Excellent communication and ability to explain technical issues to non-technical users.
• Hands-on IoT development and prototyping experience.
• Well-versed in Microsoft applications and Dynamics 365 app support.

Responsibilities

• Provide remote assistance during device installations and maintenance.
• Serve as first responder for installation, power, network, and setup issues.
• Respond to and resolve support tickets within established SLAs.
• Perform sensor calibration using proprietary tools to ensure data accuracy.
• Analyze collected data and collaborate with internal and external teams to resolve issues.
• Support and troubleshoot Microsoft applications and Dynamics 365 (D365) for end users.
• Provide basic OS support (Windows/macOS) and remote desktop troubleshooting.
• Maintain detailed documentation of installation and calibration activities, contributing to a comprehensive knowledge base.

Skills

Networking fundamentals

Customer service

Communication

Problem solving

Adaptability

IoT prototyping

Tools

ServiceNow

Zendesk

Jira Service Management

Microsoft Dynamics 365

Job description

Permanent Full Time
Location: Remote (USA)

At GT Global Services, we help businesses across the US and Canada with IT, IoT, and purpose-built networks. This role sits on the operations side of that work: remote support for device installations and sensor calibrations, troubleshooting as issues arise, and analyzing the data collected, alongside cross-functional operations teams.

You’ll provide remote support for device installations and sensor calibrations, troubleshoot issues as they arise, and analyze the data collected — all while working alongside dynamic, cross-functional operations teams.

Responsibilities:

• Provide remote assistance during device installations and maintenance
• Serve as first responder for installation, power, network, and setup issues
• Respond to and resolve support tickets within established SLAs
• Perform sensor calibration using proprietary tools to ensure data accuracy
• Analyze collected data and collaborate with internal and external teams to resolve issues
• Support and troubleshoot Microsoft applications and Dynamics 365 (D365) for end users
• Provide basic OS support (Windows/macOS) and remote desktop troubleshooting
• Maintain detailed documentation of installation and calibration activities, contributing to a comprehensive knowledge base

Qualifications:

• At least 2 years of experience in networking and infrastructure
• Networking certification required (e.g., CCNA or equivalent basic networking certification)
• 1+ years of experience in a technical support or help desk role
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Management)
• Strong customer service orientation and ability to explain technical issues clearly to non-technical users
• Strong problem-solving instincts, initiative, and eagerness to work with unfamiliar systems
• Well-versed in Microsoft applications and Dynamics 365 (D365) app support
• Excellent communication skills and the ability to thrive in a collaborative, team-driven environment
• Adaptability and flexibility to respond quickly to changing priorities
• Hands-on experience with IoT development and prototyping

The masculine and feminine used in this job offer refer equally to employees of both sexes and in no way represent a particular distinction based on gender. GT is an equal opportunity employer.