Software Support Specialist (Fully Remote)

Rithum; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision coverage onday

Paid time off: 20 days

9 paid holidays

Wellness days

401(k) match

Life insurance

Remote work stipend

Job summary

Rithum seeks a motivated Tech Support Specialist to handle inbound inquiries for our B2B software platform. You’ll communicate clearly, troubleshoot issues, and escalate when needed, while joining an on-call rotation for after-hours coverage.

You’ll thrive in a fast-paced, remote-friendly environment and leverage AI-assisted tools, CRM systems, and ticketing software to ensure timely, effective solutions for enterprise clients across the United States.

Qualifications

• 1+ year of tech support and B2B software support experience.
• Excellent communication and problem-solving skills.
• Experience with ticketing software, CRM, and AI tools.

Responsibilities

• Handle inbound support requests through multiple channels and provide proactive outreach.
• Document issues accurately and escalate to Engineering when necessary.
• Participate in on-call rotation for after-hours support.

Skills

Tech support

B2B software support

Communication

Problem solving

Ticketing software

CRM

AI tools

Job description

• Handle inbound support requests through multiple channels and provide proactive outreach.
• Document issues accurately and escalate to Engineering when necessary.
• Participate in on-call rotation for after-hours support.

Qualifications:

• 1+ year of tech support and B2B software support experience.
• Excellent communication and problem-solving skills.
• Experience with ticketing software, CRM, and AI tools.
• Comprehensive medical, dental, and vision coverage starting on day one.
• 20 days of PTO, 9 paid holidays, and wellness days.
• 401(k) match, life insurance, and remote work stipend.

Rithum

Rithum is a commerce network that helps brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a collaborative and inclusive culture.