IT Technical Specialist III

MRE Consulting

Houston (TX)

On-site

USD 61,000 - 101,800

Full time

14 days+

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Job summary

MRE Consulting is looking for a Sourcing Specialist to join their team. The role involves managing IT infrastructure solutions and acting as the final escalation point for complex issues. Ideal candidates will possess 5-7 years of experience in IT operations with expertise in automation tools like PowerShell and Azure CLI, and a background in enterprise architecture. This position offers competitive compensation and the opportunity to drive innovation within the division.

Qualifications

5–7 years’ experience managing IT infrastructure and executing system implementations.
Proficiency with automation tools like PowerShell and Azure CLI.
Understanding of enterprise architecture frameworks.

Responsibilities

Serve as final escalation point for complex technical issues.
Monitor Infra and NOC alerts; ensure appropriate escalation.
Assist with project implementations and infrastructure rollouts.

Skills

Automation tools

Communication

Technical documentation

ITIL best practices

Education

ITIL certification

Tools

PowerShell

Azure CLI

Service Now

Halo PSA

Job description

Direct message the job poster from MRE Consulting

Sourcing Specialist at MRE Consulting, an Infosys Company

Technical Specialists III is responsible for implementing technological solutions to solve business problems, creating schedules for analysis, implementation, and testing of technology, handling escalations, monitoring Infrastructure and Network Operations Center (NOC) alerts, and serving as the bridge between Engineering and Service Desk teams to ensure consistent service delivery and effective knowledge transfer. In addition to responsibilities such as drafting change request form submissions and maintaining the escalation board, the Technical Specialist will also be responsible for staying up to date on industry best practices, continually updating standard operating procedures (SOPs), and driving innovation within the division to enhance efficiency and service quality.

Requirements

5–7 years’ experience managing IT infrastructure, supporting technology processes, and executing system implementations (networking, telecom, data center, server/client refreshes, etc.).
Proficiency with automation tools such as PowerShell and Azure CLI.
Familiarity with other cloud platforms (AWS, GCP) is a plus.
Working knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman).
Previous experience with ITSM tools and Automation (Service Now, Halo PSA, Rewst, Thread)
Understanding of ITIL best practices; ITIL certification preferred.
Ability to develop technical documentation and deliver training to internal teams.
Strong communication skills to translate technical solutions into business terms.
Scheduled after-hours support or on-call rotations as required.
Willingness to travel when required

Responsibilities

Serve as the final escalation point for complex technical issues from the Service Desk.
Monitor Infra and NOC alerts and ensure appropriate escalation and resolution.
Assist with project implementations, system deployments, infrastructure rollouts, and client-side solutions.
Analyze client and internal IT systems to diagnose problems, inefficiencies, and recommend improvements.
Draft and submit change request forms for review and approved by the CAB
Plan, schedule, and manage timelines for assigned technical projects.
Collaborate with Engineering and Service Desk teams to familiarize staff with innovative technologies and client best practices.
Train Service Desk personnel on solutions, procedures, and client-specific standards.
Maintain and update central documentation repositories, including SOPs, HLDs, BOMs, and knowledge base articles.
Monitor solution and team performance post-implementation to ensure success and address any ongoing needs.
Regularly perform ticket updates and accurate time entry within the ITSM platform (Halo PSA).
Coordinate allocation of technical team resources to meet deployment and other support objectives.
Develop and deliver related documentation such as SOPs, HLDs or BOMs, technical knowledge base articles.
Demonstrate experience in consulting role of a technical organization or consultancy with similar responsibilities.
Holds current technical Microsoft certifications or has strong Microsoft Azure experience.
Regularly update and audit central documentation repository.

Seniority level