IT Support Specialist

Vivo Gaming; San Jose (CA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Vivo Gaming in San Jose is seeking an IT Support Specialist to handle first-line support across our global operations, assist with onboarding and offboarding, and learn administration of Microsoft 365 and Entra ID.

This hands-on role offers mentorship, real production responsibility from day one, and clear growth opportunities as you support Windows and Mac devices, Manage Jira Service Management, and help maintain security and access controls.

Qualifications

• 1–2 years in an IT support/helpdesk role in a fast-paced environment.
• Bachelor's degree or active enrollment in an IT-related program.
• Professional English at B2 level or higher (written and spoken).
• Experience with Office 365 administration and Jira is a plus.

Responsibilities

• Onboard and offboard global employees with equipment and access.
• Provide level 1 IT support for software and hardware issues.
• Assist with Microsoft 365, Entra ID, and endpoint management.
• Manage Jira Service Management queue and triage requests.
• Maintain hardware for Windows and Mac OS devices.
• Support procurement and document IT processes.

Skills

IT support

Helpdesk

Windows troubleshooting

MacOS troubleshooting

English (B2)

Education

Bachelor's degree in IT or related field

Tools

Office 365

Jira Service Management

Azure Entra ID

Windows & Mac management

Job description

We are seeking an IT Support Specialist. You will handle first-line support across our global operations, help onboard and offboard employees, and learn to administer systems such as Azure/Entra ID and Office 365. This is a hands-on role for someone early in their IT career who wants close mentorship, real production responsibility from day one, and clear opportunities to grow.

Setting

Hybrid (2 days a week in the office, with availability to come in more often for equipment setups or emergencies)

Working Hours

Full-time; flexibility for global time zones

Short Role Summary

• User Onboarding and Offboarding: Set up new equipment and accounts for global employees so they are ready by their start date.
• Technical Support: Provide level 1 support for software and hardware issues, investigating and resolving end-user problems.
• System Administration: Assist with the administration and maintenance of Microsoft 365, Entra ID, and endpoint management systems under the guidance of the IT Administrator.
• Help Desk Management: Work the Jira Service Management queue to track, triage, and resolve internal requests.
• Hardware Maintenance: Troubleshoot, repair, and manage inventory for both Windows and Mac OS devices.
• Procurement Support: Help research IT suppliers and request quotations for new equipment.
• Documentation: Create and update technical protocols and reports so IT processes stay clear and repeatable.

Required Qualifications

• Experience: 1-2 years in an IT support or helpdesk role in a fast-paced environment
• Education: Bachelor's degree in Information Technology, Computer Engineering, or a related technical field, or actively enrolled in such a program
• Languages: Professional English, B2 or above (written and spoken).
• Technical Skills: Exposure to Office 365 administration, helpdesk tools (preferably Jira), and Mac OS and Windows troubleshooting.

Advantages

• Working in a global company
  Networking knowledge: DNS, TCP/IP, DHCP, and routing.
• Familiarity with Jira Service Management.
• Exposure to Azure/Entra ID administration.