Infrastructure Operations Lead

City of Frisco; Frisco (TX); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

The City of Frisco is seeking an experienced MIS leader to supervise infrastructure services and guide the IT services team. You will mentor staff across database, systems, network engineering, and unified communications while coordinating with end users and the Service Desk.

Responsibilities include maintaining network and server health, documentation, on-call support, and driving security and performance enhancements within a city-wide infrastructure.

Qualifications

• Associate’s degree in MIS, CS or related field with 7 years of LAN/WAN or equivalent experience.
• Cisco, Microsoft, and/or Nutanix certifications preferred.
• Experience with 24/7/365 systems operations in a production environment.

Responsabilités

• Supervise day-to-day operations of infrastructure services and lead the MIS team.
• Oversee and mentor MIS staff across database, systems, network engineering, and unified communications; liaise with end users and Service Desk.
• Manage and evaluate staff; address concerns, direct work, and conduct performance evaluations.
• Oversee support and maintenance for network, servers, storage, and core systems; handle hardware installation, diagnosis, repair, upgrades, and customer service.
• Develop technical documentation and training materials and implement operational solutions.
• Participate in on-call rotation and after-hours support for critical servers, networks, and applications; coordinate with third-party providers and city staff.

Connaissances

LAN/WAN administration

Cisco switches

Windows Server

Active Directory

Network security

Customer service

Troubleshooting

Formation

Associate’s Degree in MIS/CS

Seven years of LAN/WAN experience

Outils

Cisco IOS

Microsoft SQL

Nutanix

Description du poste

The City of Frisco is seeking an experienced MIS leader to supervise infrastructure services and guide the IT services team. You will mentor staff across database, systems, network engineering, and unified communications while coordinating with end users and the Service Desk.

Responsibilities include maintaining network and server health, documentation, on-call support, and driving security and performance enhancements within a city-wide infrastructure.