Infrastructure Operations Engineer: Monitoring & Automation

ConnectiveRx; Whippany (NJ); On-site; USD 73,000 - 106,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

ConnectiveRx is seeking an Engineer, Infrastructure Operations to design, build, and support its IT infrastructure. You will work hands-on to implement monitoring, automation, and response processes and ensure systems run smoothly across the organization.

You will collaborate with developers and business users, maintain ServiceDesk Plus workflows, and help meet security and HIPAA requirements. The role is based in New Jersey with standard IT operations duties.

Qualifications

• Bachelor’s degree in Computer Science or Engineering or equivalent.
• 2-4 years supporting IT Infrastructure functions.
• Experience with IT Service Management (ITSM) toolset ManageEngine ServiceDesk Plus.
• Familiarity with monitoring tools such as Zabbix, AWS CloudWatch, Grafana, TelcoAlerts.

Responsibilities

• Maintain automation and key functions within ManageEngine ServiceDesk Plus.
• Utilize monitoring tools for near real-time alerting and predictive analysis.
• Troubleshoot production issues, identify root causes, and capture lessons learned.
• Ensure Service Level Agreements (SLA’s) are met for production systems.
• Capture metrics to measure performance of systems and processes.
• Other duties as assigned.

Skills

Deluge scripting

PowerShell scripting

Python

Node.js

API development

SSO technologies

Tier 2/3 troubleshooting

Education

Bachelor’s degree in Computer Science or Engineering

Tools

ManageEngine ServiceDesk Plus

Zabbix

AWS CloudWatch

Grafana

TelcoAlerts

Job description

ConnectiveRx is seeking an Engineer, Infrastructure Operations to design, build, and support its IT infrastructure. You will work hands-on to implement monitoring, automation, and response processes and ensure systems run smoothly across the organization.

You will collaborate with developers and business users, maintain ServiceDesk Plus workflows, and help meet security and HIPAA requirements. The role is based in New Jersey with standard IT operations duties.