Infrastructure Onboarding Engineer (MSP | Remote | Client-Facing)

Prudent Technologies and Consulting, Inc.; United States; On-site; USD 80,000 - 100,000; Part time

Job summary

A consulting and technology services firm is seeking a Senior Technical Recruiter. You will be responsible for managing infrastructure support services and ensuring client satisfaction. The ideal candidate will have a Bachelor's degree and extensive experience in client-facing roles within Managed Service Providers. Strong communication and troubleshooting skills are essential for this position.

Qualifications

• 3+ years of experience in client-facing or consulting roles within MSP.
• 8+ years managing enterprise-level Windows/Linux environments.
• Strong experience in DNS, DHCP, AD, and certificate-based authentication.

Responsibilities

• Manage infrastructure support services.
• Ensure high satisfaction through effective service delivery.
• Create technical documentation for stakeholders.

Skills

Client-facing experience

Troubleshooting enterprise-level environments

Communication skills

Proactive mindset

Education

Bachelor’s degree in Information Systems or Computer Science

Tools

LogicMonitor

SolarWinds

ServiceNow

Job description

Direct message the job poster from Prudent Technologies and Consulting, Inc.

Senior Technical Recruiter | US IT Recruitment

Client is seeking an experience Infrastructure Operations Onboarding Engineer that has prior experience working in the MSP Space, in client facing capacities.

Must Have Requirements

• Bachelor’s degree in Information Systems, Computer Science, or a comparable field, or equivalent professional experience and credentials.
• 3+ years of experience working within client-facing or consulting capacities within the MSP – Managed Services Provider, IT service providers, or consulting of IT services.
• 8+ years of experience managing and troubleshooting enterprise-level Windows and/or Linux environments.
• 8+ years of experience in infrastructure support services dealing with DNS, DHCP Active Directory, and certificate-based authentication
• At least 3+ years of experience working with system performance and monitoring platforms such as LogicMonitor, Elastic, SolarWinds, ElastiFlow, ServiceNow (ITOM, MID Server), or BeyondTrust.
• Outstanding communication skills—both spoken and written—with a proven ability to work well across various organizational levels.
• Demonstrated ability to operate with a customer-first mindset, ensuring high satisfaction through effective service delivery.
• Comfortable communicating with stakeholders via email, calls, or face-to-face interactions, along with strong experience in creating technical documentation.
• Able to juggle multiple initiatives, collaborate within a team, and respond quickly to shifting priorities.
• Brings a proactive mindset and a sense of urgency to resolving technical challenges and improving systems.
• Self-driven, with the ability to navigate tasks independently and efficiently prioritize under pressure.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: Digital Accessibility Services and IT Services and IT Consulting