Infrastructure Manager

Techgene Solutions; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player seeks a skilled professional to oversee IT infrastructure management and MSP compliance. This contract role involves developing strong relationships with strategic IT partners, ensuring adherence to infrastructure standards, and proactively managing risks. The ideal candidate will have a decade of experience in IT infrastructure, showcasing leadership and negotiation skills. Join a dynamic team focused on strategic planning and process improvement, where your contributions will enhance service delivery and operational excellence. If you thrive in a collaborative environment and are passionate about IT governance, this opportunity is for you!

Qualifications

• 10+ years in IT infrastructure management with MSP oversight.
• Strong leadership and communication skills required.

Responsibilities

• Manage contractual aspects with MSPs ensuring compliance.
• Identify risks in MSP operations and develop mitigation strategies.

Skills

Leadership Skills

Interpersonal Skills

Communication Skills

Negotiation Skills

Data Analysis

Problem Solving

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

Advanced degree

Tools

IT Infrastructure Standards

Compliance Requirements

Job description

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Visa: GC and USC (As it is a Contract to Hire role, only GC and USC only)

Subcontracting: No

Location: Remote

Job Description

Develop and maintain strong, collaborative relationships with strategic IT MSPs and Internal IT Infrastructure Team members. Act as the primary liaison to ensure smooth communication and partnership.

Compliance and Standards Alignment: Ensure that IT MSPs and Internal Infrastructure teams consistently adhere to IT Infrastructure standards, processes, and procedures. Collaborate closely with IT Infrastructure and Information Security teams to align strategies and operations.

Contractual Oversight: Oversee and manage the contractual aspects of agreements with MSPs, ensuring compliance with terms and conditions. Address any discrepancies or issues promptly and effectively.

Performance Monitoring: Regularly assess and report on the performance and compliance of MSPs to ensure service delivery meets expectations and requirements.

Process Improvement: Identify opportunities for improving alignment and addressing gaps between Client and Business Unit pertaining to IT infrastructure standards, processes and procedures and increasing maturity for IT Infrastructure services.

Risk Management: Identify potential risks in MSP operations and develop strategies to mitigate them. Ensure proactive management of compliance-related risks.

Strategic Planning: Contribute to the strategic planning of the IT Federated Team by aligning MSP activities with broader organizational goals.

Qualifications

Education: Bachelor’s degree in Information Technology, Business Administration, or related field. Advanced degree preferred.

Experience: Minimum of 10 years of experience in IT infrastructure management, with a focus on MSP oversight and compliance.

Strong leadership and interpersonal skills.

• Excellent communication and negotiation abilities.
• Proven experience in managing complex contractual agreements.
• Working and managing highly decentralized environments.
• Thorough understanding of IT infrastructure standards and compliance requirements.
• Ability to analyze data and performance metrics to drive improvements.

Attributes:

• Detail-oriented with strong organizational skills.
• Proactive problem solver with a strategic mindset.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Other

Industries

Staffing and Recruiting