Infrastructure & AI Automation Engineer

Jobtailor

California (MO)

On-site

USD 120,000 - 170,000

Full time

2 days ago

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Job summary

Jobtailor is seeking a Senior ServiceNow Automation Engineer to design, build, and support automation solutions across ITSM, End User Support, and infrastructure operations in a large enterprise.

You will leverage Flow Designer, IntegrationHub, and MID Server to create scalable workflows, integrate with cloud and identity platforms, and apply AI tools to improve triage, routing, and operational decision-making while upholding governance and security standards.

Qualifications

Bachelor's degree or equivalent practical experience required.
5+ years in infrastructure engineering, cloud operations, or ServiceNow development.
Hands-on ServiceNow experience: Flow Designer, IntegrationHub, APIs, and scripting.
Experience with ITSM, service catalog, and end-user support.
Knowledge of CMDB, asset management, and change governance.

Responsibilities

Design, build, test, and support ServiceNow automation solutions for ITSM and infrastructure operations.
Develop workflows, catalog automations, scripts, and reusable components.
Automate enterprise IT processes across provisioning, access management, and cloud operations.
Collaborate with IT teams to identify automation opportunities and improve service delivery.
Document solutions and ensure maintainability and governance alignment.

Skills

ServiceNow Development

Automation Technologies

Cloud Operations

AI Automation

Infrastructure Engineering

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field

Tools

Flow Designer

IntegrationHub

MID Server

APIs

Scripting

Job description

Design, build, test, and support ServiceNow automation solutions for ITSM, End User Support, and infrastructure operations
Develop workflows, integrations, catalog automations, scripts, and reusable components using ServiceNow tools
Automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows
Partner with ITSM and End User Support teams to identify and implement automation opportunities that improve service delivery
Apply AI and automation technologies to improve triage, routing, knowledge management, fulfillment, reporting, and operational decision-making
Integrate ServiceNow with enterprise platforms including cloud, identity, endpoint, monitoring, HR, CRM, and financial systems
Utilize APIs, IntegrationHub, MID Server, and automation tools to enable seamless system orchestration
Improve automation reliability through error handling, logging, retry logic, operational reporting, and data quality controls
Ensure CMDB alignment, ownership tracking, and supportability of automated solutions
Follow established standards for solution design, development, testing, peer review, documentation, change control, and release management
Maintain alignment with ServiceNow architecture standards, security models, governance practices, and long-term platform maintainability
Document automation solutions, troubleshooting procedures, and operational support processes
Monitor and optimize automation performance, scalability, and user adoption
Support production environments by troubleshooting issues and implementing continuous improvements
Collaborate with cross-functional teams to deliver scalable and secure automation solutions across the enterprise

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience
Minimum of 5 years of experience in infrastructure engineering, cloud operations, ServiceNow development, IT operations, AI automation, or infrastructure automation
Hands-on ServiceNow experience including Flow Designer, IntegrationHub, MID Server, ITSM, Service Catalog, scripting, APIs, and integrations
Strong experience supporting enterprise infrastructure, cloud platforms, identity management, endpoint technologies, monitoring, and security operations
Experience leveraging automation technologies, AI tools, low-code/no-code platforms, scripting, or APIs to improve operational processes
ServiceNow Certified System Administrator (CSA) preferred
ServiceNow Certified Application Developer (CAD), ITSM, ITOM, IntegrationHub, or related ServiceNow certifications preferred
Experience supporting End User Support, ITSM, service desk, or enterprise operations teams
Experience with Azure, Microsoft 365, Entra ID, Intune, and enterprise cloud platforms
Strong understanding of CMDB, asset management, governance, and change management processes
Experience integrating ServiceNow with enterprise applications using APIs and orchestration tools
Knowledge of AI-driven automation, copilots, agents, and workflow automation platforms
Experience working in large enterprise environments with standardized operational and governance practices
Strong documentation, troubleshooting, and process improvement skills
Experience supporting infrastructure, cloud, identity, endpoint, or security operations environments

Core Competencies

Demonstrates expertise in designing and implementing ServiceNow automation solutions, with a strong focus on ITSM, cloud operations, and infrastructure automation. Proficient in leveraging AI technologies and integration tools to enhance operational efficiency and service delivery.

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