- Design, develop, and maintain robust systems and services in cloud-based and on-premises computing environments
- Implement software engineering best practices and ensure system performance and security
- Collaborate with cross-functional teams to drive innovation and continuous improvement
- Develop, implement, and support systems and services for robust and reliable operations
- Execute project tasks for systems and applications, optimizing efficiency and functionality
- Manage upgrades, migrations, optimizations, and new implementations; resolve efficiency issues
- Write scripts, templates, interfaces, and utility applications to improve functionality and automate processes
- Develop, test, troubleshoot, and document new and enhanced systems and processes
- Provide level three support for areas of expertise
- Design, configure, and script custom workflows, enhancements, and data models within ServiceNow SAM Pro/Enterprise
- Build and maintain data pipelines, APIs, and discovery patterns using tools such as ServiceNow Discovery, SCCM, and Jamf
- Engineer automated reconciliation frameworks and entitlement schemas for vendor licensing models
- Establish ITAM data governance and build compliance dashboards, reports, and KPIs using ServiceNow reporting and Performance Analytics
Requirements
- Experience with infrastructure/systems lifecycle methodology and scripting as appropriate for area of expertise
- 2+ years of experience in systems engineering
- Bachelor's degree or equivalent in MIS, Computer Science or related field
- Familiarity with cloud platforms such as GCP, AWS or Azure
- Understanding of software engineering practices, including CI/CD and automation
- Knowledge of security best practices for system operations
- Strong analytical and problem-solving skills
- Effective communication and teamwork abilities
- Passion for continuous learning and staying updated with emerging technologies
- Strong background in ServiceNow scripting (JavaScript), REST/SOAP APIs, SQL, and system integrations
- Certified System Administrator (CSA) credential
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)
- Experience translating major publisher licensing rules (e.g., Microsoft, Oracle, IBM, AWS) into technical platform logic
Core Competencies
Demonstrates expertise in systems engineering, cloud platforms, and software engineering best practices, with a strong focus on ServiceNow scripting and automation. Capable of managing system performance, security, and compliance while collaborating effectively with cross-functional teams.
Highest-signal resume keywords
- ServiceNow Scripting (JavaScript)
- Cloud Platforms (GCP, AWS, Azure)
- Systems Engineering
- Certified System Administrator (CSA)
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)
ATS Optimization Keywords
Hard Skills
- Systems Engineering
- Scripting
- CI/CD
- REST/SOAP APIs
- SQL
- Data Pipeline Development
- Automation
- System Integrations
- Performance Analytics
- ITAM Data Governance
Soft Skills
- Analytical Skills
- Problem-Solving
- Effective Communication
- Teamwork
- Continuous Learning
Certifications & Qualifications
- Certified System Administrator (CSA)
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)
Industry Keywords
- Infrastructure/Systems Lifecycle Methodology
- Software Engineering Practices
- Security Best Practices
- Vendor Licensing Models
- Compliance
Tools & Technologies
- ServiceNow
- SCCM
- Jamf
- Cloud Platforms
- Compliance Dashboards