Sr Application Reliability Analyst

HCSC Group; United States; Remote; USD 84,000 - 152,000; Full time

Benefits offered by this job

WFH flexibility

Job summary

HCSC Group is seeking a Senior Reliability Analyst to analyze reliability and uptime data for the ARES team, collaborating with management and technical staff to implement improvements. This remote role supports production applications for members and stakeholders.

Requirements include a bachelor’s degree or equivalent IT experience, strong data analysis, and knowledge of cloud and application operations. Sponsorship is not available for OPT or related programs.

Qualifications

• Bachelor’s degree and 5 years Information Technology experience or equivalent
• Knowledge of Cloud computing / SaaS / IaaS / PaaS, Mobile and web technologies, Data center platforms (servers, storage)
• Experience in Application and server operations and application configuration, Iterative / agile / scrum development tools, and System architectures and application portfolio
• Detail-oriented
• Data analysis
• Ability to simplify & standardize complex concepts / processes

Responsibilities

• Analyze reliability and uptime data to drive improvements for the ARES team
• Collaborate with management and technical staff to understand business needs and develop cost effective resolutions
• Represent the ARES team in meetings with management and other business units

Skills

Data analysis

Problem solving

Oral and written communication

Education

Bachelor’s degree in IT / related field

Tech Certification in Computer Science

Tools

Cloud computing / SaaS / IaaS / PaaS

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for analysis related to optimizing reliability / stability objectives for our HCSC Technology Application Reliability Engineering and Support (ARES) team. In addition to operational excellence related to traditional IT Application Maintenance Support (AMS), our operation is instrumental in ensuring optimized uptime for all production applications in our commitment to providing a dependable and stable system for our business users, for our members, and for our various stakeholders. The role of the Senior Reliability Analyst is focused on ensuring Reliability Engineering is supported with data and best practice methodologies to ensure reliability challenges and potential gaps are systematically addressed as a natural course of how we deliver and support systems and applications. The Senior Reliability Analyst will work independently on assigned projects, supporting operational efficiency and process solutions, and will collaborate with management, technical staff and subject matter advisors to understand business needs/issues and develop cost effective resolutions to improve operational efficiency. The Senior Reliability Analyst may also represent the ARES team in meetings with management and other business units.

Required Job Qualifications:

• Bachelor’s degree and 5 years Information Technology experience; OR Tech Certification in Computer Science with 7 years Information Technology experience; OR 9 years Information Technology experience
• Knowledge of Cloud computing / SaaS / IaaS / PaaS, Mobile and web technologies, Data center platforms (servers, storage), End user platforms (desktops, laptops, mobile)
• Experience in Application and server operations and application configuration, Iterative / agile / scrum development tools, and System architectures and application portfolio
• Detail-oriented.
• Data analysis.
• Ability to simplify & standardize complex concepts / processes.

• Oral and written communication skills.
• Proactively addresses problems and escalates appropriately.
• Problem solving / analytical thinking

Preferred Job Qualifications:

• Bachelor’s Degree in Computer Science or Information Technology.
• Continuous improvement.
• Testing methodologies.
• Proactively addresses problems and escalates appropriately.
• Problem solving / analytical thinking.

NOTE: This is a WFH role. Sponsorship is not available including if you are currently on OPT.

Compensation: $84,400.00 - $152,300.00

Exact compensation may vary based on skills, experience, and location

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards