Infra Svc Del Analyst

Health Care Service Corp.; Brooklyn Heights (TN); On-site; USD 70,000 - 126,000; Full time

Job summary

Health Care Service Corporation (HCSC) seeks an experienced IT Operations professional to manage 24x7 infrastructure support across production and non-production environments. You will apply analytics to improve service, availability and customer interactions, while handling incident resolution and issues escalated by vendors.

You will also transition knowledge from design/build teams and oversee supplier performance management to ensure stable, scalable and secure operations in a complex

Qualifications

• Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
• Knowledge of ITIL v3 framework.
• Knowledge of ITSM systems.
• Knowledge of infrastructure technologies including monitoring and event management.
• Experience with UC/Collaboration and Executive Support, including mobile devices.
• Experience with Mainframe and Mainframe Storage (z/OS, CICS, VSAM, etc.).
• Experience with Compute, DBMS, Storage, Middleware (Server, OS, Virtualization, Container tech).
• Experience with Network, Voice, Call Center and Network (data and voice) technologies.
• Supplier management and infrastructure domain knowledge.
• Incident management, RCA and continuous improvement.
• Customer service oriented, adaptable, and able to manage change.
• Performance/metrics-driven decision making.

Responsibilities

• Handle 24x7 operations infrastructure support for production and non-production environments.
• Use analytics to improve service, availability and customer interactions.
• Resolve incidents and issues escalated by vendors.
• Transition knowledge from design/build teams to operations.
• Manage supplier performance and infrastructure readiness.

Skills

ITIL v3

ITSM systems

Infrastructure technologies

UC/Collaboration

Mainframe z/OS

Compute/DBMS/Storage

Network/Call Center

Supplier management

Incident management

Problem Management

Performance metrics

Education

Bachelor degree in IT

Technical Certification

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This Position Is Responsible For Handling 24X7 Operations Infrastructure Support Services Of All Non-Production And Production Environments In The Area Of Responsibility. Handling The Use Of Analytics To Improve Service, Availability, And Customer Interactions; Handling Incident Resolution And Issues Escalated By Vendors; Transitioning Knowledge From Design / Build Teams. Handling Operational Vendor Performance Management.

Required Job Qualifications

• Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
• Knowledge of ITIL v3 framework
• Knowledge of ITSM systems
• Knowledge of all Infrastructure technologies, including monitoring and event management technologies
• Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld)
• Experience with Mainframe and Mainframe Storage, including z/OS, CICS, VSAM, - all other Mainframe technologies
• Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
• Experience with Network, Voice, Call Center and Network (data and voice) technologies
• Supplier management
• Infrastructure domain knowledge
• Continuous improvement
• Incident management
• Knowledge of required technologies (incl 3rd party solutions)
• Problem Management / RCA
• Customer service oriented
• Adaptability and ability to introduce / manage change
• Drive conflict management in high pressure situations
• Performance / metrics-driven decision making

Preferred Job Qualifications

• Bachelor degree in relevant field (IT, Engineering) or equivalent career experience
• Oral/written communication skills

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range $69,800.00 - $125,900.00 Exact compensation may vary based on skills, experience, and location.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.