Senior IT Technician

Champagne Metals; Middlebury (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA/Medical FSA/Dependent Care FSA

Paid time off 15 days

Long-Term Disability insurance

Life Insurance & AD&D

401(k) with 100% employer match up to

5% of pay vesting

Job summary

Champagne Metals is seeking a Senior IT Technician to provide Tier 2 support and serve as the primary escalation point for Tier 1 in our Indiana operations. You will troubleshoot Windows, macOS, endpoints, and business applications, while mentoring Tier 1 staff and improving documentation.

Responsibilities include managing Microsoft 365, Entra ID, Intune, VPNs, backups, and infrastructure monitoring. You will collaborate with location teams on IT projects and deployments across company sites in

Qualifications

• Three or more years in IT support, systems administration, or network support preferred.
• Strong knowledge of Windows environments and Microsoft 365 administration.
• Experience with Entra ID, Intune, endpoint management, identity and access troubleshooting.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, switches, wireless networks, and firewalls.
• Experience supporting servers, cloud platforms, backups, and business applications, with strong analytical and communication skills.
• Mentoring junior technical staff; Microsoft, CompTIA Network+, Security+ or similar certifications are beneficial.

Responsibilities

• Serve as the primary Tier 2 escalation resource for the IT Technician and resolve complex incidents through completion.
• Troubleshoot advanced Windows, macOS, hardware, application, endpoint, printer, and conferencing-system issues.
• Administer and support Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, licensing, MFA, and user access.
• Support Microsoft Intune enrollment, compliance policies, application deployment, endpoint configuration, patching, and device lifecycle management.
• Troubleshoot wired and wireless networks, VPNs, DNS, DHCP, VLANs, switches, access points, firewalls, and ISP connectivity under approved procedures.
• Support servers, virtual systems, cloud services, backups, and infrastructure monitoring as assigned.
• Resolve advanced ERP, CRM, Power BI, ChatGPT, and business-application issues; investigate email and account-security incidents.
• Perform root-cause analysis, identify recurring trends, and maintain procedures, diagrams, standards, and knowledge-base articles.
• Assist with new-location deployments, infrastructure upgrades, equipment refreshes, change management, and IT projects.

Skills

Windows OS

M365 admin

Entra ID

Intune

Identity & access

Networking basics

Firewalls

Server backups

Analytical skills

Mentoring juniors

Job description

Reports to: IT Manager | Support level: Tier 2 | Position type: Full-time

Position Overview

We are seeking a Senior IT Technician to provide Tier 2 technical support and serve as the primary escalation point for Tier 1 support. This role handles advanced troubleshooting across endpoints, Microsoft 365, identity, networking, business applications, security tools, and infrastructure. The position also mentors Tier 1 support, improves documentation, and assists with technology projects across company locations.

What You Will Do

• Serve as the primary Tier 2 escalation resource for the IT Technician and resolve complex incidents through completion.
• Troubleshoot advanced Windows, macOS, hardware, application, endpoint, printer, and conferencing-system issues.
• Administer and support Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, licensing, MFA, and user access.
• Support Microsoft Intune enrollment, compliance policies, application deployment, endpoint configuration, patching, and device lifecycle management.
• Troubleshoot wired and wireless networks, VPNs, DNS, DHCP, VLANs, switches, access points, firewalls, and ISP connectivity under approved procedures.
• Support servers, virtual systems, cloud services, backups, and infrastructure monitoring as assigned.
• Resolve advanced ERP, CRM, Power BI, ChatGPT, and business-application issues; investigate email and account-security incidents.
• Perform root-cause analysis, identify recurring trends, and maintain procedures, diagrams, standards, and knowledge-base articles.
• Assist with new-location deployments, infrastructure upgrades, equipment refreshes, change management, and IT projects.

What We Are Looking For

• Four to seven years of IT support, systems administration, network support, or similar experience preferred.
• Strong knowledge of Windows environments and Microsoft 365 administration.
• Experience with Microsoft Entra ID, Intune, endpoint management, identity, and access troubleshooting.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, switches, wireless networks, and firewalls.
• Experience supporting servers, cloud platforms, backups, and business applications, with strong analytical and communication skills.
• Experience mentoring junior technical staff; Microsoft, CompTIA Network+, Security+, or similar certifications are beneficial.

Role Expectations

This position reports to the IT Manager, works closely with the Tier 1 IT Technician and system owners, and may require travel between company locations. Occasional after-hours support may be needed for outages, upgrades, deployments, or security incidents.

Benefits

• Multiple medical, dental, and vision insurance plan options.
• Tax-advantaged account options, including an HSA for eligible HDHP participants, a Medical FSA, and a Dependent Care FSA.
• Fifteen (15) days of paid time off each year.
• Company-paid Long-Term Disability insurance.
• Company-paid Life Insurance and Accidental Death and Dismemberment (AD&D) coverage.
• A 401(k) retirement plan with a 100% employer match on employee contributions up to 5% of pay and immediate vesting.

Work Authorization and Location Requirements

• Applicants must be authorized to work in the United States without requiring employer-sponsored visa assistance now or in the future. Champagne Metals does not provide employment visa sponsorship for this position.
• This is a 100% on-site position. Remote and hybrid work arrangements are not available.

Compensation

Compensation is commensurate with experience and will be determined based on the selected candidate's qualifications, skills, and relevant experience.