Information Technology Support Technician

Netlogic Computer Consulting; Nashua (NH); Presencial; USD 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) plan

Annual bonus

Certification training covered

Career advancement opportunities

Descripción de la vacante

Netlogic Computer Consulting is seeking an experienced IT Support Technician to provide top-tier support to our clients across varied environments from Nashua, NH. You’ll troubleshoot across Windows, macOS, iOS, and Android, handle Active Directory and endpoint management tasks, and participate in deployments and on-site visits.

You will work in a fast-paced MSP setting, prioritizing requests for multiple clients, collaborating with teammates, and contributing to continuous improvement while

Formación

• Experience in MSP environment managing multiple clients.
• Strong troubleshooting across Windows, macOS, iOS and Android.
• In-depth AD/Entra/Intune/SharePoint/Teams administration.
• Fundamental networking and on-site/off-site support in Nashua, NH.

Responsabilidades

• Provide efficient help desk support via phone, email, remote access, and on-site visits.
• Diagnose and resolve issues on Windows, macOS, iOS and Android devices.
• Manage AD/Entra, GPOs, Intune, SharePoint, Teams, backups, firewalls, and antivirus systems.
• Apply networking knowledge to fix networking problems.
• Prioritize requests for multiple clients and coordinate deployments.

Conocimientos

Troubleshooting

Customer support

Communication skills

Multiclient coordination

On-call readiness

Educación

IT certifications (e.g., CompTIA A+, Network+, Microsoft)

Herramientas

Active Directory

Entra Active Directory

Intune endpoint management

SharePoint

Teams

GPOs

Server backups

Firewalls

Antivirus

Hyper-V

VMware

Descripción del empleo

We are looking for an experienced IT Support Technician to join our team and provide top-tier support to our clients. In this role, you’ll handle a wide range of technical issues, from routine troubleshooting to complex deployments, while managing the unique needs of multiple clients across varied environments. This position requires a blend of technical expertise, excellent communication skills, and a proactive mindset to ensure swift resolutions and outstanding service. While primarily focused on help desk support, you’ll also participate in deployments and ongoing support, making this an ideal opportunity for someone who enjoys hands-on involvement in all aspects of IT operations.

Required Qualifications

• Proven experience in an MSP environment, with a strong ability to manage and prioritize the needs of multiple clients in varied technical setups.
• Fundamental troubleshooting knowledge of Windows, MacOS, iOS, and Android operating systems.
• In-depth expertise in Windows troubleshooting, including diagnostic utilities and advanced problem-solving techniques.
• Solid understanding of Active Directory, GPOs, Entra Active Directory, Intune endpoint management, SharePoint, Teams, server backups, firewall management, and antivirus troubleshooting.
• Fundamental networking skills, including DNS, DHCP, IP subnetting, NAT, PAT, and concepts equivalent to CompTIA Network+ certification.
• Fluency in English with friendly, professional communication skills and the ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving abilities, with a track record of quickly diagnosing and resolving diverse technical challenges.
• Ability to work full-time in our Nashua, NH office, with flexibility for periodic on-site client visits and on-call rotations.
• A positive, hardworking attitude, team-oriented mindset, and commitment to delivering best-in-class technical support.

Preferred Qualifications (Plus)

• Experience with Hyper-V and VMware management.
• Familiarity or exposure to industry compliances such as HIPAA, PCI-DSS, CMMC, and other common IT standards.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications), we support and pay for exam fees to help you advance!
• A passion for continuous learning and staying ahead of emerging IT trends.

Key Responsibilities

• Provide efficient and professional help desk support via phone, email, remote access, and on-site visits as needed.
• Quickly diagnose and resolve technical issues across Windows, MacOS, iOS, and Android devices.
• Manage and troubleshoot Active Directory, Group Policy Objects (GPOs), Entra Active Directory, Intune endpoint management, SharePoint, Teams, server backups, firewalls, and antivirus systems.
• Apply fundamental networking knowledge to address networking issues.
• Prioritize requests across multiple clients in diverse IT environments, ensuring timely and effective resolutions.
• Participate in deployments, installations, and on-site troubleshooting at client locations in the Nashua area and beyond.
• Rotate On-Call duties to provide after-hours support as required.
• Collaborate with team members to share knowledge, improve processes, and deliver innovative solutions.
• Maintain detailed documentation of issues, resolutions, and client interactions to support continuous improvement.

What We Offer

• Competitive salaried compensation based on experience.
• Comprehensive benefits package, including health, dental, and vision insurance. 401(k) retirement plan.
• Performance-based bonus program to reward your hard work and achievements.
• Company-paid certification exams and ongoing professional development opportunities.
• A growing company with ample career advancement paths, from senior technician roles to specialized IT positions.
• Collaborative work environment where your ideas are valued, and innovation is encouraged.
• Opportunities to work with cutting-edge technologies and contribute to meaningful projects that impact our clients’ success.
• Supportive team culture focused on work-life integration, with resources for managing On-Call demands and promoting well-being.
• We are committed to fostering a workplace where smart, motivated professionals can excel. If you have a growth mindset, a dedication to excellence, and a desire to be part of a team that’s shaping the future of IT services,