Information Technology Technician

U.S. Courts; Buffalo (NY); On-site; USD 52,000 - 92,000; Full time

Job summary

The Western District of New York seeks an Information Technology Technician in the Buffalo divisional office of the United States District Court Office of the Clerk. The role provides day-to-day technical support, including hardware/software setup, configuration, and troubleshooting in a virtual Windows environment.

Responsibilities include responding to help desk requests, basic VoIP and conferencing support, and assisting with network maintenance and documentation.

Qualifications

• High school diploma or equivalent required; bachelor's degree in CS, MIS, or related field preferred.

Responsibilities

• Provide day-to-day technical support in a Windows environment, responding to help desk requests via calls, email, and web requests.

Skills

Windows environment

Help desk

Troubleshooting

Interpersonal skills

Education

High school diploma

Bachelor's degree in CS or MIS (preferred)

Tools

VoIP systems

Video conferencing

Remote access

Job description

The Western District of New York seeks an Information Technology Technician within the Buffalo divisional office of the United States District Court Office of the Clerk. The ideal candidate possesses technical skills in addition to excellent interpersonal and analytical skills, strong work ethic, and resilience.

Key Responsibilities

Provide day-to-day technical support, assistance, and training to include physical hardware/software set‑up, configuration, and troubleshooting in a virtual Microsoft Windows environment. Respond to help desk calls, emails, and web request, and resolve in a timely manner or escape to the next level of support. Identify support trend requests and respond to trends or unusual activity. Provide information and assistance on word processing and internet applications.

Install, configure, update, and repair computer hardware and peripherals. Install new or updated releases of software applications. Prepare and maintain documentation for local software applications, procedures, and systems. Provide support for mobile computing devices and remote access. Provide basic support for the VoIP telephone system. Assist with testing, establishing, and monitoring video and telephone conferences. Assist with basic network maintenance.

Perform basic courtroom A/V support and troubleshooting.

Requirements & Education

A high school diploma or equivalent is required, but a bachelor's degree in CS, MIS, other relevant field of study is preferred.

Which agency is hiring for this position?

This position is with U.S. Courts, Judicial Branch.

What is the salary for this position?

The posted pay range is $51617 - $92405/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-30.

Who is eligible to apply?

This position is open under the 'Public' hiring path.