Information Technology Technician

United States Courts; Buffalo (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

The United States Courts in Buffalo seeks an Information Technology Technician to support local office operations and user assistance. The role emphasizes solid IT fundamentals, customer service, and the ability to work in a fast-paced, team-oriented environment.

Ideal candidates will have experience with PC operating systems, networked environments, videoconferencing, and mobile devices; travel to Rochester and other locations may be required, including after-hours support.

Qualifications

• High school diploma or equivalent and at least one year of specialized experience.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to function as a team player in a fast-paced, team- oriented office environment with frequent interruptions.
• Thorough understanding of computer processes and capabilities, including personal computer operating systems and applications.
• Familiarity with computer operations in a networked environment.
• Working knowledge of word processing software and email applications.
• Basic understanding of audiovisual systems with an emphasis on videoconferencing.
• Proficiency with iOS and Windows devices.
• Ability to work independently with minimal onsite supervision, to adapt to changing needs, and to meet deadlines and commitments.
• Ability to identify emerging trends in technology and to share that information with the team.
• Ability to interact in a positive and professional manner with users at all levels of the Court.
• Occasional travel to the Rochester divisional office and other locations may be required, as well as after-hours support.
• Candidates with experience and a bachelor's degree in CS, MIS, other relevant field of study preferred.

Skills

Customer service

Written & verbal comms

Team player

PC operating systems

Networked environments

Word processing & email

Videoconferencing

Mobile device proficiency

Independent work

Emerging tech trends

Professional user interaction

Willingness to travel

Education

Bachelor's degree in CS, MIS, or related field

Job description

The Western District of New York seeks an Information Technology Technician within the Buffalo divisional office of the United States District Court Office of the Clerk. The ideal candidate possesses technical skills in addition to excellent interpersonal and analytical skills, strong work ethic, and resilience.

Qualification Requirements

• High school diploma or equivalent and at least one year of specialized experience.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to function as a team player in a fast-paced, team- oriented office environment with frequent interruptions.
• Thorough understanding of computer processes and capabilities, including personal computer operating systems and applications.
• Familiarity with computer operations in a networked environment.
• Working knowledge of word processing software and email applications.
• Basic understanding of audiovisual systems with an emphasis on videoconferencing.
• Proficiency with iOS and Windows devices.
• Ability to work independently with minimal onsite supervision, to adapt to changing needs, and to meet deadlines and commitments.
• Ability to identify emerging trends in technology and to share that information with the team.
• Ability to interact in a positive and professional manner with users at all levels of the Court.
• Occasional travel to the Rochester divisional office and other locations may be required, as well as after-hours support.

Preferred Qualifications/Court Preferred Skills

Candidates with experience and a bachelor's degree in CS, MIS, other relevant field of study preferred.