IT Technician: Helpdesk, AV & Windows Support

United States District Court; Buffalo (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

The United States District Court in Buffalo, NY seeks an IT support professional to maintain day-to-day technical operations in a Windows environment. You will answer help desk requests, troubleshoot, and provide training to users while escalating complex issues as needed.

The role covers hardware and software installation, mobile device support, VoIP, and basic courtroom A/V services. Strong communication and teamwork are essential for this fast-paced, mission-critical environment.

Qualifications

• High school diploma or equivalent with at least one year of specialized experience.
• Strong customer service skills and excellent written and verbal communication.

Responsibilities

• Provide day-to-day technical support in a virtual Microsoft Windows environment.
• Respond to help desk calls, emails, and web requests and resolve or escalate as needed.
• Identify support trend requests and respond to trends or unusual activity.
• Provide information and assistance on word processing and internet applications.
• Install, configure, update, and repair computer hardware and peripherals.
• Install new or updated releases of software applications.
• Prepare and maintain documentation for local software applications, procedures, and systems.
• Provide support for mobile computing devices and remote access.
• Provide basic support for the VoIP telephone system.
• Assist with testing, establishing, and monitoring video and telephone conferences.
• Assist with basic network maintenance.
• Perform basic courtroom A/V support and troubleshooting.

Skills

Customer service

Communication

Teamwork

Troubleshooting

Windows OS

Mobile devices

Remote access

Videoconferencing

VoIP basics

Documentation

Education

High school diploma

Bachelor's degree in CS or MIS

Tools

Word processing

Email apps

Video conferencing

VoIP systems

Networking basics

Job description

The United States District Court in Buffalo, NY seeks an IT support professional to maintain day-to-day technical operations in a Windows environment. You will answer help desk requests, troubleshoot, and provide training to users while escalating complex issues as needed.

The role covers hardware and software installation, mobile device support, VoIP, and basic courtroom A/V services. Strong communication and teamwork are essential for this fast-paced, mission-critical environment.