Information Technology Technician

United States District Court; Buffalo (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

The United States District Court in Buffalo, NY seeks an IT support professional to maintain day-to-day technical operations in a Windows environment. You will answer help desk requests, troubleshoot, and provide training to users while escalating complex issues as needed.

The role covers hardware and software installation, mobile device support, VoIP, and basic courtroom A/V services. Strong communication and teamwork are essential for this fast-paced, mission-critical environment.

Qualifications

• High school diploma or equivalent with at least one year of specialized experience.
• Strong customer service skills and excellent written and verbal communication.

Responsibilities

• Provide day-to-day technical support in a virtual Microsoft Windows environment.
• Respond to help desk calls, emails, and web requests and resolve or escalate as needed.
• Identify support trend requests and respond to trends or unusual activity.
• Provide information and assistance on word processing and internet applications.
• Install, configure, update, and repair computer hardware and peripherals.
• Install new or updated releases of software applications.
• Prepare and maintain documentation for local software applications, procedures, and systems.
• Provide support for mobile computing devices and remote access.
• Provide basic support for the VoIP telephone system.
• Assist with testing, establishing, and monitoring video and telephone conferences.
• Assist with basic network maintenance.
• Perform basic courtroom A/V support and troubleshooting.

Skills

Customer service

Communication

Teamwork

Troubleshooting

Windows OS

Mobile devices

Remote access

Videoconferencing

VoIP basics

Documentation

Education

High school diploma

Bachelor's degree in CS or MIS

Tools

Word processing

Email apps

Video conferencing

VoIP systems

Networking basics

Job description

Overview

Our Information Technology (IT) professionals support extensive technology programs and help make it possible to deliver justice in a technology-driven environment. These professionals are in touch with the latest technology and software programs.

Representative Duties

• Provide day-to-day technical support, assistance, and training to include physical hardware/software set-up, configuration, and troubleshooting in a virtual Microsoft Windows environment.
• Respond to help desk calls, emails, and web request, and resolve in a timely manner or escalation to the next level of support.
• Identify support trend requests and respond to trends or unusual
• Provide information and assistance on word processing and internet applications.
• Install, configure, update, and repair computer hardware and peripherals.
• Install new or updated releases of software applications.
• Prepare and maintain documentation for local software applications, procedures, and systems.
• Provide support for mobile computing devices and remote access.
• Provide basic support for the VoIP telephone system.
• Assist with testing, establishing, and monitoring video and telephone conferences.
• Assist with basic network maintenance.
• Perform basic courtroom A/V support and troubleshooting.

Qualification Requirements

• High school diploma or equivalent and at least one year of specialized experience.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to function as a team player in a fast-paced, team- oriented office environment with frequent interruptions.
• Thorough understanding of computer processes and capabilities, including personal computer operating systems and applications.
• Familiarity with computer operations in a networked environment.
• Working knowledge of word processing software and email applications.
• Basic understanding of audiovisual systems with an emphasis on videoconferencing.
• Proficiency with iOS and Windows devices.
• Ability to work independently with minimal onsite supervision, to adapt to changing needs, and to meet deadlines and commitments.
• Ability to identify emerging trends in technology and to share that information with the team.
• Ability to interact in a positive and professional manner with users at all levels of the Court.
• Occasional travel to the Rochester divisional office and other locations may be required, as well as after-hours support.

Preferred Qualifications/Court Preferred Skills

Candidates with experience and a bachelor’s degree in CS, MIS, other relevant field of study preferred.

Organizational Relationship

This position is assigned to the Clerk’s Office, U.S. District Court, Western District of New York, and reports to the Director of Information Technology.

Important Dates

Position Available: Immediately
Application Deadline: Until Filled

Background Investigation

This is a high-sensitive position within the Judiciary. Employment will be considered provisional pending successful completion of an OPM background investigation and credit check and a favorable suitability determination.

Applicant Information

Employees must adhere to a Code of Conduct. The Court provides reasonable accommodations to applicants with disabilities. Veterans’ preference is not a factor used in Judicial Branch appointments. Applicants must be U.S. citizens or lawful permanent residents seekingU.S. citizenship. Positions with the U.S. Courts are excepted service appointments, which are “at will” and may be terminated with or without cause. Employees are required to use electronic funds transfer for payroll deposit.

The United States District Court, Western District of New York is an Equal Opportunity Employer.