Help Desk Administrator

LHH; Dallas (TX); On-site; USD 80,000 - 97,000; Full time

Benefits offered by this job

Paid time off

Retirement savings options

Job summary

LHH Recruitment Solutions is assisting a growing organization in Dallas, TX to hire a Help Desk Administrator who will lead the support team and hands-on troubleshoot IT issues onsite. This role blends people leadership with technical responsibilities to improve service delivery for a large user base.

The ideal candidate has 3+ years in IT support, staff mentoring experience, and strong Windows and Microsoft 365 skills.

Qualifications

• 3+ years of progressive IT support or help desk experience.
• Experience leading or mentoring technical staff.
• Strong troubleshooting across desktop, OS, and end-user tech.
• Experience with Windows and Microsoft 365 environments.

Responsibilities

• Lead daily service desk operations and coordinate support team activities.
• Serve as escalation point for complex technical issues.
• Troubleshoot and resolve hardware, software, networking, and end-user challenges.
• Monitor ticket queues and ensure timely response and resolution.
• Coach and mentor support technicians and guide onboarding/offboarding.
• Manage assets, licensing, and inventory processes.
• Maintain documentation and operational best practices.
• Collaborate with IT leadership on process improvements and pace of change.
• Participate in infrastructure projects, upgrades, and integrations.
• Support Microsoft 365 environments and access management.

Skills

Team leadership

Mentoring

Troubleshooting

Customer service

Communication

Prioritization

Tools

Microsoft 365

Windows OS

Active Directory

Job description

Dallas, TX (On-Site) $80,000 - $97,000 Base Salary Direct Hire | Full-Time Presented by LHH

Recruitment Solutions

LHH Recruitment Solutions is partnering with a growing organization to identify a Help Desk Administrator to support and strengthen its IT operations team. This opportunity is ideal for a hands-on technical professional who enjoys leading others, solving complex technology issues, and improving service delivery in a fast-paced environment.

This role combines team leadership with day-to-day technical support responsibilities. The ideal candidate is someone who can mentor junior support staff, manage ticket flow, serve as an escalation resource, and still jump in to troubleshoot issues when needed.

About the Opportunity

Our client is experiencing significant growth and is looking to add a technical leader who can help elevate support operations while maintaining a high level of service across a large employee population.

You’ll work closely with IT leadership, assist in overseeing support team activities, help improve processes, and contribute to technology initiatives tied to business expansion and integration projects.

This is a fully onsite position in Dallas, TX.

Key Responsibilities

• Lead daily service desk operations and assist in coordinating support team activities
• Serve as an escalation point for complex technical issues
• Troubleshoot and resolve hardware, software, networking, and end-user support challenges
• Monitor ticket queues and help ensure timely response and resolution of support requests
• Coach, mentor, and provide guidance to support technicians
• Support employee onboarding and offboarding activities
• Manage technology assets, licensing, equipment tracking, and inventory processes
• Maintain documentation, support procedures, and operational best practices
• Collaborate with IT leadership on process improvements and efficiency initiatives
• Participate in infrastructure projects, technology rollouts, system upgrades, and acquisition-related integrations
• Support Microsoft 365 environments, user account administration, and access management

Required Qualifications

• 3+ years of progressive IT support, desktop support, or help desk experience
• Previous experience leading, mentoring, coordinating, or supervising technical support personnel
• Strong troubleshooting skills across desktop, laptop, operating system, and end-user technologies
• Experience supporting Windows environments and Microsoft 365 applications
• Knowledge of user account administration, password management, and multifactor authentication
• Familiarity with ticketing systems and service desk best practices
• Strong communication and customer service skills
• Ability to prioritize work, manage competing demands, and drive issues to resolution

Preferred Qualifications

• Experience supporting Microsoft Entra ID / Active Directory environments
• Knowledge of networking fundamentals including LAN, WAN, and Wi-Fi troubleshooting
• Experience with asset management, procurement, and inventory control
• Exposure to server administration, cloud technologies, or systems administration
• ITIL certification or other relevant technical certifications
• Experience supporting growing organizations or participating in acquisition/integration projects
• Familiarity with Windows, Mac OS, and mixed-device environments

What We’re Looking For

The successful candidate will be a working leader, not simply a manager. This team needs someone who enjoys coaching others while remaining technically involved in day-to-day support.

We’re looking for an individual who can balance strong customer service with accountability, process discipline, and technical expertise. The ideal candidate is comfortable handling escalations, improving procedures, and helping an IT team scale as the business continues to grow.

Why Consider This Opportunity?

• Leadership-level responsibility without leaving the technical side of IT
• Opportunity to influence support processes and service delivery
• Exposure to enterprise technology initiatives and growth projects
• Stable, growing organization with long-term career potential
• High visibility within the IT organization
• Paid time off
• Retirement savings options

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
• Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.