Information Technology Support Technician

Motion Recruitment; Taylor (TX); Hybrid; USD 43,000 - 45,000; Part time

Job summary

Motion Recruitment is seeking a Deskside Support Technician Associate for a hybrid role in Taylor, TX, with 2 days onsite and 3 days remote. The position focuses on equipment logistics, imaging, asset management, and basic hardware support to free senior technicians for core duties.

This entry-level opportunity requires a high school diploma and offers exposure to imaging workstations, asset tracking, and basic Windows 11 upgrade tasks, while delivering strong customer service to end users.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Sets up equipment for training sessions and events as needed.
• Tears down and returns equipment for training sessions and events once complete.
• Image new workstations for use by all technicians.
• Contacts users to schedule and issue equipment upon request.
• Assists with asset management, including recycling and issuing equipment.
• Delivers new hire equipment to end users.
• Helps organize and track IT assets to maintain accurate records of equipment location and status.
• Assists with troubleshooting hardware issues when equipment needs repair.
• Assists with floor-level hardware issues such as broken keyboards, mice, monitors, and docking stations.
• Maintains inventory logs and performs periodic physical audits of IT storage areas.
• Maintains stock of equipment and supplies in the IT storage room, restocking as necessary when levels run low.
• Performs basic cable management and organization at end-user desks.
• Performs drive cloning to upgrade users hard drives when additional storage space is needed.
• Assists with Windows 11 upgrades on existing workstations following documented procedures.
• Delivers a high level of customer service when interacting with end users during deliveries and equipment exchanges.
• Maintains strong organizational skills and attention to detail when managing assets and inventory.
• Maintaining or updating simple how-to guides/checklist for common setup tasks.
• Logging basic ticket updates or status notes in your ticketing system for tasks complete.
• May shadow senior technicians on basic troubleshooting to build foundational support knowledge

Skills

Equipment logistics

Imaging

Asset management

Hardware support

Windows 11 upgrades

Customer service

Ticketing system

Education

High School Diploma or equivalent

Tools

Ticketing system

Job description

Looking for Deskside Support Technician Associates

Location: Hybrid Roles in Taylor, TX 76574 - 2 days Onsite and 3 days Remote

Duration: 6+ months with possibility of longer term extensions

Pay Rate: $31/hr - $33/hr on W2

Role:

Assist with equipment logistics, imaging, asset management, and basic hardware support, freeing up our technicians to focus on their primary duties. This is an entry-level opportunity for a tech-savvy, organized, and dependable individual looking to build a foundation in IT.

Responsibilities:

• Sets up equipment for training sessions and events as needed
• Tears down and returns equipment for training sessions and events once complete
• Image new workstations for use by all technicians
• Contacts users to schedule and issue equipment upon request
• Assists with asset management, including recycling and issuing equipment
• Deliver new hire equipment to end users
• Helps organize and track IT assets to maintain accurate records of equipment location and status
• Assists with troubleshooting hardware issues when equipment needs repair
• Assists with floor-level hardware issues such as broken keyboards, mice, monitors, and docking stations
• Maintains inventory logs and performs periodic physical audits of IT storage areas
• Maintains stock of equipment and supplies in the IT storage room, restocking as necessary when levels run low
• Performs basic cable management and organization at end-user desks
• Performs drive cloning to upgrade users hard drives when additional storage space is needed
• Assists with Windows 11 upgrades on existing workstations following documented procedures
• Delivers a high level of customer service when interacting with end users during deliveries and equipment exchanges
• Maintains strong organizational skills and attention to detail when managing assets and inventory
• Maintaining or updating simple how-to guides/checklist for common setup tasks
• Logging basic ticket updates or status notes in your ticketing system for tasks complete
• May shadow senior technicians on basic troubleshooting to build foundational support knowledge

Education:

High School Diploma or equivalent required