Information Technology Support Technician

Global Computer Systems; New York (NY); On-site; Full time

Job summary

Join a forward-thinking IT solutions firm as an Information Technology Support Technician. This full-time, on-site role offers the opportunity to engage in hands-on technical support, troubleshooting, and user assistance in a dynamic environment. You'll be part of a team dedicated to providing exceptional service to local businesses, ensuring their IT systems run smoothly. With a focus on user satisfaction and effective communication, this position is perfect for those looking to grow their skills in a supportive atmosphere. If you have a passion for technology and helping others, this is the ideal opportunity for you to make an impact in the tech industry.

Qualifications

• Entry-level position requiring basic troubleshooting and customer service skills.
• Experience in help desk or technical support is preferred.

Responsibilities

• Perform first-level technical support for hardware, software, and network issues.
• Assist with system setup and user training on best IT practices.

Skills

Technical Support Experience

Windows Operating System

macOS Operating System

Microsoft Office Suite

Basic Networking

Customer Service Skills

Organizational Skills

Time-Management Skills

Tools

Help Desk Ticketing System

Job description

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Global Computer Systems provided pay range

This range is provided by Global Computer Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $29.00/hr

Company Description

Global Computer Systems is a 360-degree IT solutions firm located in Port Jefferson, New York. With over 25 years of experience, we assist local businesses in reducing downtime, managing and protecting their networks. In partnership with industry giants like Microsoft, Crowdstrike, Proofpoint, Fortinet, Veeam, VMware, and more; we provide comprehensive solutions for the full tech stack and attack surface.

Role Description

This is a full-time on-site role for an Information Technology Support Technician located in Suffolk County, NY. The IT Support Technician will be responsible for tasks such as technical support, troubleshooting desktop computers, providing printer support, and computer repair.

Responsibilities

1. Basic Troubleshooting: Perform the first level of technical support required to resolve end-user problems, including hardware, software, and network issues.
2. Incident Logging: Log accurately issues and service requests as reported by users in the help desk ticketing system.
3. User Assistance: Answer basic IT questions, password resets, installation guidance on software, and setup devices for users.
4. System Setup: Help install, configure, and deploy desktops and laptops for new employees, along with their peripherals.
5. Application Support: Provide support for common applications, including but not limited to email clients, Office 365, and any other company-specific applications.
6. Peripheral Management: Troubleshoot and resolve peripheral issues related to printers, scanners, and related peripheral devices.
7. Basic Network Assistance: Identify and resolve simple connectivity issues, including Wi-Fi and Ethernet troubleshooting.
8. Escalation Management: Escalate unresolved or complex issues to Tier 2 or Tier 3 support, providing detailed documentation for continuity.
9. End-User Training: Train users in best practices for basic IT, including password creation, data backup, and the use of company tools.
10. Hardware Support: Execute routine maintenance and troubleshooting on IT equipment by replacing hardware components and checking that devices work.
11. Monitoring and Alerts: Monitor system alerts and help identify potential issues that need attention.
12. Customer Service: Provide end-users with the required professional and friendly service to ensure full satisfaction and clear communication.

Skills

1. Prefer some experience in help desk or technical support.
2. General knowledge of the Windows and macOS operating systems.
3. Knowledge with common office software, such as Microsoft Office Suite and email clients.
4. Basic networking, to include understanding of IP addresses, Wi-Fi, and some simple troubleshooting techniques.
5. Strong customer service and communication skills, highly desired: both written and verbal.
6. Must be able to follow instructions and procedures.
7. Strong organizational and time-management skills.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting