Corporate IT Support Technician

Aquent; Stamford (CT); On-site; Full time

Job summary

Aquent is seeking a Data Science Professional to support technology for executives at a leading global brand. This role emphasizes customer service, technical troubleshooting, and training of high-profile clients, ensuring smooth operation of technology and enhancing productivity for leadership. Ideal candidates will possess strong technical acumen and a commitment to exceptional service in a dynamic environment.

Benefits

Subsidized health, vision, and dental plans

Paid sick leave

Retirement plans with a match

Qualifications

• Proven experience in a field service role.
• Excellent verbal and written communication skills.
• Flexibility to work varied hours and travel as needed.

Responsibilities

• Provide on-site technical support to executive-level employees.
• Diagnose and resolve technical problems quickly and efficiently.
• Train VIP employees on the proper use of their equipment.

Skills

Customer service focus

Technical knowledge

Troubleshooting skills

Communication skills

Problem-solving abilities

Flexibility

Education

Technical degree or certification

Job description

Join a dynamic team at a leading global brand as their dedicated Data Science Professional! You will be the go-to technical expert for their executive team, ensuring seamless technology experiences. This role offers a unique opportunity to combine your technical prowess with top-tier customer service, directly impacting the productivity and success of key leaders.

As a Data Science Professional, you will play a vital role in supporting the company’s leadership. You will be responsible for providing comprehensive technical assistance to executives, troubleshooting issues, and ensuring smooth operation of their devices and systems. This includes proactive maintenance, efficient problem-solving, and training executives on how to effectively utilize their technology. Your expertise will directly contribute to a productive and efficient work environment for the company’s top decision-makers.

What You’ll Do:

• Provide on-site technical support to executive-level employees, addressing their technology needs with urgency and professionalism.
• Install, configure, and maintain various equipment, ensuring optimal performance and minimal downtime.
• Diagnose and resolve technical problems quickly and efficiently, minimizing disruptions to executive workflows.
• Train VIP employees on the proper use and care of their equipment, empowering them to confidently utilize technology.
• Manage and maintain an inventory of parts and equipment, ensuring readily available resources for service calls.
• Adhere to safety regulations, promoting a secure work environment.
• Cultivate strong relationships with VIP employees, fostering high levels of satisfaction and trust.
• Prioritize high-profile clients and their immediate technical needs.
• Maintain an organized and efficient workspace to facilitate prompt and effective assistance.

Must-Haves:

• Proven experience in a field service or similar role with a strong customer service focus.
• Solid technical knowledge and troubleshooting skills across various equipment types.
• Excellent verbal and written communication skills, including the ability to explain technical concepts clearly.
• Flexibility to work varied hours and adapt to changing schedules.
• Willingness to travel to client locations as needed.
• Strong problem-solving abilities and critical thinking skills.
• Ability to work effectively within a team and share knowledge.

Nice-to-Haves:

• Technical degree or certification in a related field.
• Experience supporting executives in a corporate environment.

The target hiring compensation range for this role is $26.46 to $29.40 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.