Desktop Support Technician (HIRING ASAP)

Davita Inc.; Stanhope (NJ); On-site; Full time

Job summary

A leading company is seeking a Tier 2 Desktop Support Analyst in Stanhope, NJ. This role involves monitoring service desk requests, troubleshooting network issues, and providing onsite support. The ideal candidate will have experience in desktop operating systems and excellent communication skills, with compensation ranging from $20 to $25 per hour and benefits including medical, dental, and retirement plans.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

Transportation benefits

Time Off/Leave

Qualifications

• 2-3 Years training on Network/desktop Operating Systems
• 2+ Year of Windows Operating Systems
• 2+ Year in a support role for client/server or network support

Responsibilities

• Monitor ticket cue and take service desk calls.
• Handle hardware swaps and UPS troubleshooting.
• Support network printers and general site support.

Skills

Network Analysis

Communication

Troubleshooting

Tools

Remedy

SNOW ticketing systems

Job description

Description
Our customer is seeking a Tier 2 Desktop Support Analyst to assist with the NOC and Service Desk. This candidate will be responsible for monitoring ticket cue, taking service desk calls and handling \"smart hands\" activities including hardware swaps, UPS troubleshooting and general network support. Service support calls from internal IT departments as well as field business locations.
The primary support will include network and server troubleshooting for field offices. Must have good communication skills, basic troubleshooting skills and the ability to quickly grasp new technologies. There will be a large network printer project they will be supporting as well.

Job Title
Desktop Analyst

Top Skills Details
2-3 Years training on Network/desktop Operating Systems
2+ Year of Windows Operating Systems
2+ Year in a support role for wither client server or network support.


Additional Information
Windows, network, hardware and general site support

Work Environment
Business casual, must be a self starter able
to work under very minimal after hours supervision.

Additional Skills Tags
Network Analysis

Additional Skills & Qualifications
strong communication, self starter, remedy or
SNOW ticketing systems experience.

*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Stanhope,NJ.
*Application Deadline*
This position is anticipated to close on Jun 13, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.