Information Technology Support Technician

NextGen | GTA: A Kelly Telecom Company; Lewisville (TX); On-site; USD 60,000 - 95,000; Full time

Job summary

An established industry player is on the lookout for IT professionals to join their innovative team in a cutting-edge 5G lab environment. This role involves troubleshooting and testing advanced 5G radio systems while providing IT support in a dynamic production setting. Ideal candidates will possess a strong background in both Windows and Linux operating systems, along with scripting knowledge in PowerShell and Power BI. If you are adaptable and eager to work night shifts in a collaborative atmosphere, this opportunity is perfect for you.

Qualifications

• Degree in IT or related field is required.
• Experience with Windows and Linux operating systems is essential.

Responsibilities

• Troubleshoot and test 5G radio systems for major carriers.
• Deliver IT support in a production or enterprise environment.

Skills

Windows

Linux

PowerShell

Basic router/switch experience

Monitoring scripts

5G radio systems troubleshooting

Incident management

Performance tuning

Adaptability

Team collaboration

Education

Associate’s or Bachelor’s in IT

Tools

Power BI

Low-code tools

Job description

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Employment Type: W2 Only

We're seeking IT professionals with:

Core Requirements

• Degree: Associate’s or Bachelor’s in IT or related field
• OS Knowledge: Windows and Linux (Both required)
• Networking: Basic router/switch experience
• Scripting & Tools: Familiarity with PowerShell, low-code tools, Power BI
• Soft Skills: Quick learner, adaptable to manufacturing/testing environments, strong team fit
• Troubleshoot & test 5G radio systems and hardware for carriers (AT&T, T-Mobile, Verizon)
• Perform test planning, execution, and documentation using Test Object Lists and strategies
• Deliver IT support in a production or enterprise IT environment
• Use deployment, verification, monitoring, and trouble ticket tools
• Develop and run monitoring scripts for KPIs
• Participate in incident management and system restoration within SLA targets
• Support capacity planning, documentation, and performance tuning

If you or someone you know is open to working night shifts in a cutting-edge 5G lab environment, let’s connect!

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Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Telecommunications