Information Technology Support Technician

Carollo Engineers; Dallas (TX); On-site; USD 58,000 - 63,000; Full time

Job summary

An established industry player is seeking an Information Technology Support Technician to provide both onsite and remote support to employees. In this dynamic role, you will tackle a variety of technical issues related to hardware and software while ensuring smooth network connectivity. This position offers the opportunity to work with a passionate team dedicated to meaningful projects in the environmental engineering sector. If you are self-motivated and possess strong problem-solving skills, this is your chance to make a significant impact in a collaborative environment that values diversity and inclusion.

Benefits

Paid Time Off

Health Insurance

Tuition Reimbursement

Flexible Work Arrangements

Disability Insurance

Life Insurance

Qualifications

• 2-4 years of IT support experience preferred.
• Excellent communication and documentation skills required.

Responsibilities

• Provide responsive support for desktop and laptop requests.
• Configure and maintain hardware and software tools.
• Manage ticketing system and resolve issues promptly.

Skills

PC Hardware/Software

Windows 10/11 Support

Microsoft Outlook

Microsoft SCCM/MECM

Network Printers Support

Mobile Devices Support

Antivirus Solutions

Active Directory

AV Equipment Support

Communication Skills

Education

Associate Degree in IT

Bachelor's Degree in Computer Science

Tools

Microsoft Teams

AutoCAD

MicroStation

Job description

Join to apply for the Information Technology Support Technician role at Carollo Engineers

Overview

Carollo Engineers is an internationally recognized environmental engineering firm that specializes in the planning, design, and construction of water and wastewater facilities. We are seeking an Information Technology Support Technician to provide onsite as well as remote support to our employees.

The IT Support Technician will offer hands-on and remote technical support for end-user desktop computing devices to all Carollo employees, addressing various technical issues including hardware/software/application/tools support, hardware break/fix, and support for devices such as laptops, tablets, printers, scanners, copiers, and plotters. The role also involves supporting network connectivity, Active Directory, LAN/WAN, TCP/IP, wireless and remote VPN access, and MS Office Suite. The candidate should possess excellent end-user support and service skills, with a focus on follow-through and resolution, diagnostics, and corrective actions for hardware, software, and peripherals. The technician should be skilled in identifying and resolving network issues or escalating them appropriately, maintaining professional relationships, and creating documentation to support standards, policies, and processes.

At Carollo, you’ll make an impact in an organization that values meaningful work, fosters collaboration, and promotes diversity and inclusion. Join a passionate team committed to being the best water consulting firm and a great place to build your career.

Responsibilities

• Support and service end-user desktop and laptop requests, providing responsive, customer-oriented assistance
• Configure, install, and maintain desktop hardware, software, and tools; monitor backups for success
• Manage ticketing system queues and resolve issues promptly
• Contribute to decisions on hardware/software acquisition, deployment, and management
• Develop and monitor performance of software and hardware; evaluate and propose improvements
• Support installation and troubleshooting of Windows operating systems and train end-users
• Provide expert solutions for hardware and software challenges
• Research, resolve, and escalate inquiries based on policies and standards
• Maintain knowledge of relevant products, support policies, and support delivery methods
• Participate in IT projects and tasks as assigned by management
• Travel to other Carollo offices as needed (up to 25%)
• Provide regional IT support for other locations

Qualifications

• Advanced knowledge of PC hardware/software and Windows 10/11
• Foundation skills in supporting Microsoft Outlook in an Exchange environment
• Experience with Microsoft SCCM/MECM for management and deployment
• Support experience for network printers, scanners, and multi-function devices
• Experience supporting mobile devices including iOS and Android
• Knowledge of antivirus and anti-spam solutions (e.g., Microsoft SCEP)
• Ability to support remote users effectively
• Basic skills in Microsoft Server OS, Active Directory, and networking principles
• Experience with AV equipment and conference room technology
• Excellent communication, organizational, and documentation skills
• Ability to work under pressure, meet deadlines, and lift up to 50 lbs
• Self-motivated and able to work independently or in a team

Preferred Qualifications

• 2-4 years of professional IT support experience
• Experience with CAD, engineering, and graphics software (e.g., AutoCAD, MicroStation)
• Experience with collaboration tools like Microsoft Teams and Office 365
• Experience supporting Mac OS, MDM, MFA, and Office Moves
• Knowledge of SCCM/MEMCM

Other Compensation and Benefits

Carollo offers a comprehensive benefits package including paid time off, health insurance, pre-tax savings accounts, disability and life insurance, and additional perks such as tuition reimbursement, bonuses, and flexible work arrangements.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Civil Engineering

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