Controls Engineer Technical Support - Night Shift

KION Group; Dallas (TX); Remote; USD 53,000 - 113,000; Full time

Job summary

An established industry player is seeking a dedicated Controls Engineer to join their Technical Support team. This role offers a unique opportunity to work directly with customers, resolving technical issues while enhancing system performance in the material handling sector. Ideal candidates will possess a strong background in electrical troubleshooting and controls hardware, coupled with excellent communication skills. Join a collaborative environment where your technical expertise will make a significant impact, and enjoy competitive compensation and benefits tailored to your experience and skills.

Benefits

Competitive Compensation and Benefits

Pay Transparency

Qualifications

• 1+ year experience in Customer Service Support.
• Strong expertise in electrical and controls hardware troubleshooting.

Responsibilities

• Support semi-complex systems integrating hardware and software.
• Provide expert troubleshooting support to customers.

Skills

Customer Service Support

Electrical Troubleshooting

Controls Hardware Troubleshooting

Communication Skills

Team Collaboration

Education

Bachelor's Degree in a related field

Tools

Allen Bradley PLCs

Schneider PLCs

Job description

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly with customers remotely, using schematics and PLC logic to find and isolate issues.

What We Offer :

• Competitive Compensation and Benefits
• Pay Transparency

Learn More Here :

The base pay range for this role is estimated to be $53,000 - $113,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications :

Join Dematic Corp. as a Controls Engineer Technical Support - Night Shift and be part of a team dedicated to achieving world-class results! This role offers the opportunity to work directly with customers, helping them resolve technical issues with expertise. Your contribution will be key in ensuring the flawless performance of our systems, impacting the material handling industry positively.

What You Will Do In This Role :

• Support semi-complex systems that integrate hardware and software.
• Assist with material specification, schematic troubleshooting, and follow-up.
• Suggest ideas for efficiency improvements, cost reductions, and enhancing customer satisfaction.
• Provide expert troubleshooting support to Dematic's customers.
• Travel 20-30% to customer locations, which may include weekends and overtime.

What We Are Looking For :

• Bachelor's Degree in a related field or equivalent experience.
• At least 1 year of experience in a related role providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Dematic Corp. values inclusiveness and collaboration. Ambitious individuals with technical skills and customer focus are encouraged to join us.