Systems & IT Support Technician

Boardroom Appointments; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Systems & IT Support Technician to join their team. This role involves providing essential support for desktop and notebook hardware, troubleshooting software issues, and maintaining network services. The ideal candidate will have a strong background in Microsoft operating systems and office applications, along with experience in remote desktop support and networking. This is a fantastic opportunity to grow your career in a dynamic environment where your skills will be valued and developed.

Qualifications

• 1-3 years of applicable experience in IT support.
• Familiarity with desktop/notebook hardware and software troubleshooting.

Responsibilities

• Setup and troubleshoot desktop and notebook hardware and software.
• Support standard end-user applications and print services.
• Assist with network services like DNS, SMTP, and DHCP.

Skills

Microsoft Windows 7, 8, 10

Microsoft Office 2010 - 2016, 365

Mac OS

Remote Desktop Support

Wired and Wireless Networking

Printer Troubleshooting

Gmail and GSuite support

Shared Services

Education

Matric

A+ or equivalent technical qualification

N+ or equivalent technical qualification

MCSE or similar certification

Job description

About the job: Systems & IT Support Technician

• Matric
• Desirable: A+ or equivalent technical qualification
• N+ or equivalent technical qualification
• MCSE or similar certification
• Minimum applicable experience: 1 - 3 years
• Required skills and knowledge (essential):
• Microsoft Windows 7, 8, 10
• Microsoft Office 2010 - 2016, 365
• Mac OS
• Remote Desktop Support
• Wired and Wireless Networking
• Printer Troubleshooting
• Gmail and GSuite support
• Shared Services

Responsibilities:

• Setup, configuration, and troubleshooting of desktop/notebook hardware and software
• Supporting standard end-user applications
• Supporting printers and print services
• Working knowledge of network services (e.g., DNS, SMTP, DHCP)
• Cloud Service Support
• Performing basic repairs on laptops, desktops, and peripherals