Technical Support Specialist – Tier 1

No Limit Systems, LLC; Monona (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

No Limit Systems, LLC is seeking a Technical Support Specialist to deliver first-level IT support to managed clients. You will log tickets, follow established procedures, and escalate issues when additional expertise is required.

You will assist with email, MFA, printers, peripherals, and basic connectivity, documenting steps and communicating clearly with customers while maintaining confidentiality. This role emphasizes methodical troubleshooting, solid customer service, and the ability to work

Qualifications

• Strong basic IT troubleshooting and problem-solving skills.
• Familiarity with Windows OS and common business apps.
• Knowledge of networking basics (DNS, DHCP, WiFi).
• Experience with Microsoft 365 or Google Workspace.
• Excellent written and verbal communication.
• Ability to manage multiple requests and stay organized.
• Commitment to confidentiality and client privacy.

Responsibilities

• Receive, prioritize, and update support tickets with clear notes.
• Assist users with email, MFA, printers, peripherals, and connectivity.
• Help with computer setup, software installation, and employee onboarding/offboarding.
• Perform password resets after verifying identity.
• Use remote support tools and visit client locations as needed.
• Identify security concerns and elevate when necessary.
• Document troubleshooting steps and verify fixes.
• Escalate unresolved issues with detailed context.

Skills

Windows OS

Networking basics

Microsoft 365/Google Workspace

Troubleshooting

Written communication

Organization

Confidentiality

Scope awareness

Tools

Ticketing systems

Remote support tools

Job description

Mon–Fri · 9am–5pm (24/7 Support for Managed Clients)

No Limit Systems, LLC provides managed IT services, cybersecurity, network infrastructure, cloud email solutions, business phone systems, and technology consulting to businesses in Madison, Wisconsin, and beyond.

We help clients stay connected, secure, and productive through dependable technology and responsive support.

About the Role

We are looking for a Technical Support Specialist to help clients resolve everyday technology issues. You will provide first-level support, document your work, follow established procedures, and elevate issues that require additional expertise or authorization.

This role is a good fit for someone with solid technical fundamentals, patience, and a service mindset. You should be comfortable explaining technology in plain language and asking questions when something is unclear.

What You Will Do

• Receive, prioritize, and update support tickets with clear notes and next steps.
• Help users with email, multifactor authentication, printers, peripherals, Wi‑Fi, and basic connectivity.
• Assist with computer setup, software installation, and employee onboarding and offboarding using approved procedures.
• Perform authorized password resets and account support after verifying the requester's identity.
• Use approved remote support tools and assist at client locations as assigned.
• Recognize suspicious emails, unusual account activity, and other potential security concerns, and elevate them promptly.
• Document troubleshooting steps, confirm that fixes work, and keep clients informed.
• Elevate unresolved issues with useful details, including symptoms, impact, error messages, and steps already attempted.

What You Should Bring

• A working understanding of Windows computers, common business applications, and computer hardware.
• Basic networking knowledge, including IP addresses, DNS, DHCP, Wi‑Fi, and internet connectivity.
• Familiarity with Microsoft 365 or Google Workspace from work, school, training, or hands‑on practice.
• The ability to troubleshoot methodically instead of making unverified changes.
• Clear written communication, active listening, and a professional approach to customer service.
• Good organization and the ability to manage several requests without losing track of follow‑up.
• Respect for confidentiality, access controls, and client information.
• The judgment to recognize when an issue exceeds your knowledge, access, or assigned scope.

Relevant experience may come from employment, internships, technical education, volunteer work, or a home lab. You should be able to explain what you have worked on and how you approached a problem.

Helpful Qualifications

• Previous help desk, customer service, or managed services experience.
• CompTIA A+, Network+, or comparable training.
• Experience with ticketing systems, remote support tools, or basic account administration.

How We Work

We value accurate work, honest communication, and dependable follow-through. When you do not know an answer, we expect you to investigate, use approved resources, and ask for help. Client systems are not a place for guesswork.