Information Technology Support Technician

Liberty Energy; Denver (CO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k) or Roth 401(k)

Life Insurance

Disability – Company Paid

Job summary

Liberty Energy in Denver, CO is seeking an IT Support Associate to provide desk-side and remote assistance for end users, diagnose hardware and software issues, deploy equipment, and maintain asset records. You will collaborate with teams to ensure timely and efficient IT service delivery.

The role emphasizes clear communication, translating technical terms for non-technical users, and a proactive, team-oriented approach in a fast-paced environment.

Qualifications

• Associates or Bachelor's Degree in Computer Science, Systems / Industrial Engineering, Business Administration, or related field.
• Minimum of 4 years experience in desktop support analysis.
• Must have strong communication and interpersonal skills.
• Good analytical and communication skills, sound judgment, and the ability to work well with others.
• Ability to translate technical terms into non-technical language.
• Ability to work in a fast-paced changing environment.
• Self-start that grabs responsibility and pushes for ways to improve the process flow.
• Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

Responsibilities

• Coordinates and provides IT Support for all computers of assigned location(s).
• Level 2 troubleshooting user issues with phones, computers, printers, etc.
• Repairs software and hardware issues for users as they arise.
• Configures and deploys new equipment.
• Evaluates broken hardware and performs warranty repairs.
• Trains users on OS, application, phone, and mobile phone use as needed.
• Maintains asset list and other internal databases.
• Travels to regional offices on occasion to ensure users and IT needs are addressed.
• Manages projects as they arise.
• Duties may change at any time with or without notice.

Job description

• Associates or Bachelor's Degree in Computer Science, Systems / Industrial Engineering, Business Administration, or related field.
• Minimum of 4 years experience in desktop support analysis.
• Must have strong communication and interpersonal skills.
• Good analytical and communication skills, sound judgment, and the ability to work well with others.
• Ability to translate technical terms into non-technical language.
• Ability to work in a fast-paced changing environment.
• Self-start that grabs responsibility and pushes for ways to improve the process flow.
• Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

Indicators & Attributes for Success:

• Ability to stay on task and follow through
• Safety conscious
• Customer/Client focus
• Prioritization & organizational skills
• Accountability
• Ethical practice
• Strong team-player
• Ethical practice
• Flexibility
• Must be sensitive to Corporate needs, employee goodwill, and the business needs

Primary Responsibilities:

• Coordinates and provides IT Support for all computers of assigned location(s).
• Level 2 troubleshooting user issues with phones, computers, printers, etc.
• Repairs software and hardware issues for users as they arise.
• Configures and deploys new equipment.
• Evaluates broken hardware and performs warranty repairs.
• Trains users on OS, application, phone, and mobile phone use as needed.
• Maintains asset list and other internal databases.
• Travels to regional offices on occasion to ensure users and IT needs are addressed.
• Manages projects as they arise.
• Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions/Environment:

• Operates in a professional and/or business casual office environment.
• Routinely uses standard office equipment such as laptops, photocopiers/scanners, and smartphones.
• Evening and weekend work may be required as job duties demand.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown.

At Liberty Energy, our total employee benefits include, but are not limited to, the following:

• Voluntary Life Insurance for Employee, Spouse, & Child(ren)
• Employee Basic Life and AD&D Insurance – Company Paid
• Short Term & Long Term Disability – Company Paid
• 401(k) or Roth 401(k) Retirement Plan, plus a company match