IT Support Technician

Atmos Energy Corporation; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Atmos Energy Corporation is looking for an IT specialist to manage hardware orders, troubleshoot incidents, and provide technical support. The ideal candidate should hold a Bachelor’s degree in IT with at least two years of experience.

Responsibilities involve coordinating with vendors, maintaining IT inventory, and delivering software applications. A valid driver's license is needed, as travel is part of the job. Join us for a dynamic work environment with continuous learning opportunities.

Qualifications

• Bachelor's degree in IT and two years related experience.
• Valid driver's license.
• Ability to communicate with customers about technical concepts.

Responsibilities

• Works with vendors to order hardware including laptops and desktops.
• Identifies requirements for computer images to maximize productivity.
• Logs, troubleshoots, and follows up on incidents and requests.

Skills

Communication Skills

Analytical Skills

Software Applications Knowledge

Education

Bachelor's degree in IT

High school diploma or GED with 4 years experience

Job description

Primary Duties

• Works with vendors and supervisors and may order hardware including laptops, desktops, MDTs, VDI environments, printers, mobile mounting equipment, modems, antennas, and network equipment for employees in a geographical region or corporate locations.
• Identifies requirements for computer images and configurations to maximize productivity and reliability. May assist in the design, testing, and implementation of standard images.
• Provides project management on software/hardware upgrades and enhancements.
• Logs, troubleshoots, updates and follows through on incidents and requests, including incidents that are escalated, until final resolution is reached.
• May establish and/or maintain wireless communications for field users including WMR, handheld devices and modems.
• Uses software management tools to update and deliver software applications to field computers. Maintains security and encryption software.
• Participates on teams with other divisions or Shared Services to evaluate, deploy and support enterprise solutions.
• Acts as a liaison with end users to keep them advised regarding upcoming technology changes and strategies.
• Coordinates and assists with maintaining an inventory of company IT assets.
• May support telecom equipment including phone systems and patch panel facilities in field offices and corporate offices.
• Assists in the implementation, testing, and configuration of corporate hardware and software computer systems.
• Evaluates, analyzes and resolves problems associated with maintaining high availability levels of hardware, laptops, tablets and computer software to maintain enterprise standards.
• Coordinates with vendors or contractors to assure proper implementation of hardware, related systems and infrastructure.
• Keeps abreast of technology changes and makes recommendations on technical changes, training and adoption rates to improve operating efficiencies.
• Provides training to field and corporate offices on desktops, laptops, tablets, and basic software functionality.

Minimum Requirements & Skills

• Bachelor's degree in IT and two years related experience; or
• General educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and four years related experience.
• Valid driver's license.
• Communication Skills: Ability to communicate with internal and/or external customers in order to obtain and/or provide explanations and/or information on technical concepts to individuals with experience or knowledge of the technical area.
• Number Skills: Ability to perform analyses involving ratios, percentages, and comparisons.
• Computer Skills: Knowledge of various software applications to create documents, reports and/or graphics.

Physical Demands

• Ability to lift and carry 60 pounds from the ground to 34 inches.
• Ability to lift 20 pounds from the ground to 72 inches.
• Ability to lift 25 pounds from the ground to 57 inches.
• Ability to ascend/descend 3 rungs on a ladder.
• Ability to bend, stoop, squat, kneel, and/or crouch.

Work Conditions

• Works in an indoor environment.
• Travel is required.
• Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting objects up to 100 pounds (e.g. moving telephone and workstation equipment).

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.