Technical Support Specialist

ASC Engineered Solutions; Liberty (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401k with company match

Life Insurance

PTO policy

Vacation days

Paid holidays

Weekly pay

Job summary

ASC Engineered Solutions in Liberty, SC is seeking a Technical Support Specialist to provide Tier 1–2 IT support for PCs and related hardware/software by phone, email, in person, or remote control tools.

You will triage issues, configure and deploy computers, manage service tickets, assist with onboarding, and collaborate with IT Engineering and Network teams to keep systems running smoothly.

Qualifications

• Strong troubleshooting, analytical, and problem-solving skills across desktop, hardware, and basic networking.
• Proficient in Windows 10/11 and Microsoft 365 Suite.
• Working knowledge of Active Directory user/computer administration.
• Basic knowledge of server systems, networking protocols, and deployment tools.
• Excellent verbal and written communication with strong customer service.
• Strong organizational and time-management skills with attention to detail.
• Self-starter able to work independently or in a team.
• Willingness to learn new skills and expand responsibilities.

Responsibilities

• Serve as the primary point of contact for Tier 1/2 support requests; triage and troubleshoot IT equipment and applications.
• Diagnose and resolve hardware, software, and basic networking issues for PCs, printers, mobile devices, and peripherals.
• Configure, deploy, install, and maintain computers, phones, peripherals, printers, and operating systems; install approved software.
• Perform new-user setup including workstation and network printing configuration.
• Manage service ticket queues and collaborate with IT Engineering/Network teams to resolve issues.
• Perform basic user and computer account administration (Active Directory).
• Complete site-specific on-site tasks such as networks, firewalls, switches, wireless access points, servers.
• Support videoconferencing, LAN/WAN, and local AV equipment.
• Train users on Microsoft 365 apps.
• Adhere to safety rules and PPE requirements.
• Perform other duties as assigned.

Skills

Troubleshooting

Analytical thinking

Communication

Time management

Teamwork

Self-motivation

Willingness to learn

Customer service

Education

High school diploma or equivalent

Associate or Bachelor’s degree (preferred)

Tools

Windows 10/11 Administration

Microsoft 365 Suite

Active Directory

Remote support tools

Job description

Technical Support Specialist

Department: Information Technology

Employment Type: Full Time

Location: Liberty, SC

Reporting To: Chris Giles

Description

The Technical Support Specialist provides Tier 1 and Tier 2 technical support for the organization's PC and PC-related hardware/software needs, by phone, e-mail, in person, and remote-control tools. This role performs initial assessment, triage, research, and resolution of first- and second-level issues company-wide and, when supporting a specific site, serves as an on-site resource working alongside IT Engineering and Network/Server Administration teams to troubleshoot, implement, and deploy systems and applications for that location.

How You Will Help:

• Serve as the primary point of contact for Tier 1/2 support requests; perform initial assessment, triage, and troubleshooting of IT equipment and applications, escalating complex issues as needed
• Diagnose and resolve hardware, software, and basic networking issues for PCs, laptops, printers/copiers, mobile devices, and peripherals
• Configure, deploy, install, and maintain computers, phones, peripherals, printers, and operating systems; install and support approved software; dispense toner, batteries, and related supplies
• Perform new-user setup and onboarding, including workstation, software, telephone service, and network printing configuration
• Manage service ticket queues and route issues to IT Engineering, Network/Server Administration, or other teams as appropriate; collaborate with those teams to resolve system and network issues
• Perform basic user and computer account administration (e.g., Active Directory)
• Complete site-specific "smart hands" requests, such as local Internet circuits, firewalls, network switches, wireless access points, and servers
• Support videoconferencing, telecommunications, LAN/WAN, and local Audio/Video equipment (e.g., conference rooms)
• Train and support end users on Microsoft Office 365 applications and collaboration tools (Outlook, Teams, OneDrive, etc.)
• Promote a safe workplace by performing all tasks in compliance with safety rules, procedures, and PPE requirements; report unsafe conditions or practices immediately
• Perform other duties as assigned

What You Will Bring:

• Strong troubleshooting, analytical, and problem-solving skills across desktop, hardware, and basic networking issues
• Proficient in Microsoft Windows 10/11 (Desktop Administration) and Microsoft 365 Suite (Outlook, Excel, Word, PowerPoint, Access, OneDrive, Teams)
• Working knowledge of Active Directory user/computer account administration
• Basic knowledge of server systems, networking protocols, and hardware/software deployment tools
• Excellent verbal and written communication skills; able to adapt style to different audiences and deliver a high level of customer service
• Strong organizational and time-management skills; able to prioritize and manage multiple tasks with outstanding attention to detail
• Self-starter who works effectively independently and as part of a team, with minimal supervision
• Willingness to learn new skills and take on expanded responsibilities

Qualifications:

• High school diploma or equivalent
• 2-5 years of Helpdesk/Desktop Support or Level 1-2 IT service administration experience

Preferred:

• Associate or bachelor’s degree in computer science, information systems, or related field
• CompTIA A+ Certification (or willingness to obtain within three months of hire)
• Manufacturing environment experience

What We Offer:

• Medical, Dental, Vision and FSA are available 30 days following your start date
• 401k with company match is available after 90 days of employment
• Company-provided Life Insurance is provided for after 90 days of employment
• 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
• 2 weeks of vacation after 6 months of employment
• 10 paid holidays - including your birthday!
• Paid weekly