IT Support Specialist I

Muncie Power Products; Tulsa (OK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with match

Paid time off

Paid holidays

Telehealth

Wellness program

Job summary

Muncie Power Products is seeking an IT Support Specialist to administer and support end-user devices on site in Tulsa. The role provides prompt tier 1 and 2 help desk assistance, logs issues for reference and training, and supports onboarding with hardware and software setup. The position emphasizes clear communication and teamwork.

Qualifications

• AS in CS or related field or equivalent experience/certification.
• Strong written and verbal communication skills.
• Self-motivated with a drive to succeed.
• Flexible and adaptable to changing tasks.
• Attention to detail and logical thinking.
• Ability to present information to individuals or small groups.
• Collaborates well with others.

Responsibilities

• Provide tier 1 and 2 help desk support for end users.
• Administer and support end-user computers, printers, and devices.
• Document root cause analysis and maintain logs for training.
• Educate users through group or individual training sessions.
• Install, configure, and repair hardware and software.
• Maintain inventory of hardware, software, and peripherals.
• Support LAN cabling and network equipment installation.
• Assist with conferencing equipment setup and usage.
• Update and close tickets with accurate resolutions.

Skills

IT support

Communication

Detail oriented

Teamwork

Training

Education

AS in Computer Science or related field

Job description

Job description summary:
The IT Support Specialist is responsible for administration and internal support of end-user computers, printers, mobile devices, and related equipment. They provide prompt tier 1 and 2 tech support for customers who are experiencing any difficulty with the use of IT applications, products, or services. The IT Support Specialist is responsible to ensure that an effective solution is provided to the end user and create a log that can be referenced by other technicians and for training purposes.

Job description summary:
The IT Support Specialist is responsible for administration and internal support of end-user computers, printers, mobile devices, and related equipment. They provide prompt tier 1 and 2 tech support for customers who are experiencing any difficulty with the use of IT applications, products, or services. The IT Support Specialist is responsible to ensure that an effective solution is provided to the end user and create a log that can be referenced by other technicians and for training purposes.

This position is considered a safety sensitive position due to "the operation of a motor vehicle, other vehicle (forklift), equipment, machinery or power tools or the repairing, maintaining or monitoring the performance or operation of any equipment, machinery or manufacturing process, the malfunction or disruption of which could result in injury or property damage".

Essential duties & responsibilities:

• Effectively, professionally, and respectfully represents IT staff, teams, and services to the end user community.
• Responsible for timely resolution of tier 1 and 2 help desk tickets and elevates more complex and/or high priority tier 3 tickets to the appropriate support groups for resolution while maintaining acceptable end-user satisfaction.
• Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job.
• Research, troubleshoot, and document root cause analysis of technical issues as they arise.
• Educate end users individually and/or in group-based training sessions to increase and/or maintain IT literacy.
• Maintain end-user computer system performance baseline and assist in the determination of appropriate baseline.
• Install, tag, modify, clean, track, upgrade, homogenize, and repair computer hardware, software, and peripherals.
• Maintain inventory of all hardware, software, and peripherals (ie. cellular Wi-Fi modems and other shared devices)
• Configure hardware, software, and peripherals as part of an end-user's on-boarding process.
• Support audio and video conferencing equipment.
• Document internal procedures for review, validation, and ratification.
• Assist with the installation of local area network cabling and network equipment.

Experience & skills:

• Associate Degree (AS) in a Computer Science related field or related experience/certification.
• Ability to communicate effectively, both orally and in writing.
• Self-motivated with a strong desire to succeed.
• Flexible to effectively adapt to changing conditions and job assignments.
• Ability to pay close attention to detail and think logically.
• Effectively able to present information in one-on-one and small group situations.
• Ability to work well with others.

BENEFITS:

• Medical, dental, and vision insurance, and zero card
• Life, death, dismemberment, and dependent insurances
• Prescription drug programs
• Telehealth
• Short-term and long-term disability, and flexible leaves of absence
• Employee assistance programs
• 401k (match 50% on the first 6% of deferred compensation) and flexible spending plans
• 3 weeks of paid time off
• 9 paid holidays
• Wellness & Engagement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Muncie Power Products is an Equal Opportunity Employer.