Information Technology Support Specialist

Soni; New York (NY); On-site; USD 34,000 - 41,000; Part time

Job summary

Soni is seeking 6 IT Support Specialists to assist with on-site technology setup and user support for a high-profile multi-day conference.

You will perform Tier 1 setup and configuration of classroom technology, AV equipment, and presentation systems, monitor 12 rooms over the 3-day event, and provide real-time troubleshooting. Escalation to full-time staff is required for complex issues as needed.

Qualifications

• Experience in Tier 1 IT support or AV equipment setup.
• Strong communication in a live event environment.
• Ability to troubleshoot hardware, software, and presentation connectivity under tight deadlines.

Responsibilities

• Perform Tier 1 setup and configuration of classroom technology, AV equipment, and presentation systems across multiple event spaces.
• Provide real-time troubleshooting for technical issues during presentations and sessions.
• Monitor technology setup across 12 designated conference rooms over a 3-day event period.
• Identify and escalate complex or high-priority technical issues to full-time internal staff as needed.

Skills

Tier 1 IT support

Desktop support

AV equipment setup

Live event communication

Job description

Soni's client is seeking 6 IT Support Specialists to assist with on-site technology setup and user support for a high-profile multi-day conference.

Key Responsibilities

• Perform Tier 1 setup and configuration of classroom technology, AV equipment, and presentation systems across multiple event spaces.
• Provide real-time troubleshooting for technical issues during presentations and sessions.
• Monitor technology setup across 12 designated conference rooms over a 3-day event period.
• Identify and **escalate** complex or high-priority technical issues to full-time internal staff as needed.

Qualifications

• Prior experience with Tier 1 IT support, desktop support, or AV equipment setup.
• Strong communication and customer service skills in a live event environment.
• Ability to troubleshoot hardware, software, and presentation connectivity under tight deadlines.

Compensation

$25 to $30 an hour

Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications