IT Support Specialist

Applied Connective Company; Nebraska; On-site; USD 52,000 - 66,000; Full time

Job summary

Applied Connective Company in Albion, NE, with offices in Norfolk, Columbus, Lincoln, and Elkhorn, is hiring an IT | Systems Specialist. The role focuses on implementing technical projects onsite and remotely, delivering strong customer service, and supporting our growing client base.

The candidate will work with the IT Project Manager and Relationship Manager, participate in configuring desktop and network systems, and provide training and post-install support. Full-time, daytime hours.

Qualifications

• 1 year of IT field experience including hardware and software implementation
• Be self-motivated, efficient, hard-working, organized, detail-oriented and reliable
• Work independently to meet deadlines without constant supervision
• Promptly answer project-related emails, calls, and other communications
• Plan, prep and implement desktop and network systems
• Excellent communication, interpersonal, organizational, and presentation skills
• Provide onsite in-person training and support for implemented solutions
• Implement printer configuration/management, malware removal tools, TCP/IP configuration, and desktop OS/app systems
• Basic working knowledge of Windows Server, Active Directory, Group Policy, DNS concepts, plus basic wireless and LAN/WAN knowledge

Responsibilities

• Implement technical projects and solutions onsite and remotely
• Collaborate with IT Project Manager during project implementation
• Coordinate with Relationship Manager for project requests outside the contract SLA
• Provide high-quality customer service and post-install support
• Maintain and troubleshoot desktop and network systems as needed

Skills

IT experience

Hardware & software

Communication skills

Independence

Email/phone responsiveness

Desktop & network systems

Printer configuration

Security basics

TCP/IP config

Windows Server/AD/DNS

LAN/WAN knowledge

Job description

Job Title: IT | Systems Specialist
Location: Albion, Lincoln, and Norfolk
Classification:Full-Time Employee
Days/Hours Per Week:Mon. – Fri., 8:00 a.m. – 5:00 p.m.
Start Date:Immediate

Join a dynamic locally owned and operated technology group as an IT | Systems Specialist!

Headquartered in Albion, NE, with offices in Norfolk, Columbus, Lincoln, and Elkhorn, Applied Connective provides innovative managed IT, communication, surveillance, security, and other technical solutions to a growing list of commercial and government clients throughout the region. Rapid growth has necessitated bringing new talent onto our team. Currently, we are seeking a highly motivated, hard-working, and technology-savvy candidate to take on a key role as an IT | Systems Specialist. This will be a full-time position with standard hours, 8 a.m. to 5 p.m., Monday through Friday.

ROLE DESCRIPTION:

The IT | Systems Specialist is responsible for using their technical and customer service skills in implementing technical projects and solutions both onsite and remotely. Communicating effectively internally and to external resources is a top priority for the IT | Systems Specialist as is learning and advancing quickly to accommodate company growth. This role will work directly with our IT | Project Manager in project implementation and with our Relationship Manager should a project request sit outside the contract SLA.

TEAM VALUES:

• Be a team player and leverage your resources – Being a team player requires transparency, authenticity, generosity, and empathy.
• Be service-minded and customer-oriented – Customer service excellence is the standard here, and we aim to provide a meaningful experience to the people we serve and support every time.
• Value growth – We believe the growth of a company comes with professional and personal growth of the team.
• Innovate – Challenge yourself to see what’s possible to better meet the needs of your team, your customers, and your company.
• Value integrity – Strive to do the right thing, even when you think no one is looking.
• Create happiness, work is hard – Do your best to maintain a consistently positive attitude, even in challenging situations, and look for opportunities to celebrate big and small wins.

QUALIFICATION AND COMPETENCIES:

• Minimum of 1 year of experience in the IT field, including experience with hardware and software implementation
• Be self-motivated, efficient, hard-working, organized, detail-oriented, and extremely reliable
• Work independently and without the need for constant supervision to meet deadlines
• Promptly answer project-related email, phone calls, and other electronic communications
• Ability to thoroughly plan, prep and implement a wide range of desktop and network systems
• Demonstrate excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Be comfortable in providing onsite in-person training and support of implemented technical solutions and software
• Implement printer configuration/management, malware removal tools, TCP/IP configuration, and desktop OS and application systems
• Have a basic working knowledge of Windows Server, Active Directory, Group Policy, and DNS concepts as well as basic wireless knowledge and knowledge of LAN/WAN technologies

Background Check Disclosure: It is the hiring policy of Applied Connective to conduct a full background check as a condition of employment.