IT Support Specialist — Remote & Onsite Champion

Applied Connective Company; Nebraska; On-site; USD 40,000 - 55,000; Full time

Job summary

Applied Connective Company in Ogallala seeks an IT Support Specialist to join a locally owned technology group serving commercial and government clients. This full-time position covers both remote and onsite support with standard hours 8:00am–5:00pm, Monday through Friday, starting immediately.

You will troubleshoot hardware and software issues, manage printer configurations, and maintain network basics (TCP/IP, DNS, Active Directory).

Qualifications

• Minimum of 1 year of experience in the IT field.
• Be self-motivated, efficient, hardworking, organized, detail-oriented, and reliable.
• Work independently to meet deadlines and respond promptly to support requests.
• Interpret issues quickly and communicate effectively with stakeholders.

Responsibilities

• Troubleshoot and resolve inbound IT support requests using technical and customer service skills.
• Provide remote and onsite support for clients as needed.
• Escalate issues to the Service Manager when outside contract SLA.
• Coordinate with the Relationship Manager for service requests requiring escalation.

Skills

IT experience

Self-motivated

Efficient

Organized

Detail-oriented

Reliable

Communication skills

Customer service

Remote and onsite support

Printer configuration

TCP/IP basics

DNS concepts

Windows Server basics

Active Directory

Group Policy

Tools

Windows Server

Active Directory

Group Policy

DNS

Job description

Applied Connective Company in Ogallala seeks an IT Support Specialist to join a locally owned technology group serving commercial and government clients. This full-time position covers both remote and onsite support with standard hours 8:00am–5:00pm, Monday through Friday, starting immediately.

You will troubleshoot hardware and software issues, manage printer configurations, and maintain network basics (TCP/IP, DNS, Active Directory).