Information Technology Support Specialist

eJAmerica; Boston (MA); On-site; USD 42,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Information Technology Support Specialist, where you'll be at the forefront of providing exceptional IT support. This role involves troubleshooting, installing software, and assisting users with their remote work setups. You'll collaborate with local and global support teams, manage incidents through a ticket-tracking system, and create support documentation. If you're passionate about technology and eager to make a difference in a dynamic environment, this opportunity is perfect for you. Embrace a role that not only challenges you but also offers substantial growth in the IT sector.

Benefits

Medical Insurance

Vision Insurance

Qualifications

• Experience in IT support roles with a focus on software and hardware maintenance.
• Ability to manage incidents effectively using ticketing systems.

Responsibilities

• Provide on-call support for after-hours issues and maintain software applications.
• Assist users with remote work setups and ensure compliance with policies.

Skills

Troubleshooting

Software Installation

Remote Work Setup

Communication Skills

Incident Management

Education

Bachelor's Degree in Information Technology

Relevant IT Certifications

Tools

Ticket-Tracking System

Microsoft Teams

Skype

WhatsApp

Job description

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Key Responsibilities

• On-call rotation for after-hours and weekend support.
• Install, troubleshoot, repair, and maintain software applications and hardware.
• Handle tickets from the helpdesk for in-house, third-party, and market data applications.
• Support operating system drivers, software, and firmware.
• Assist users with home connection & remote work setup (End-Client laptop or personal laptop + virtual machine).
• Ensure compliance with End-Client policies & procedures.
• Coordinate with local & global support teams across multiple platforms.
• Manage incidents and requests in the ticket-tracking system.
• Stay updated on technology and participate in training programs.
• Be responsive across multiple communication platforms (email, Teams, Skype, Symphony, Jive, WhatsApp).
• Create and maintain support documentation.
• Proactively report trends, issues, and delays to management.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

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