Information Technology Support Specialist

SISL Global; Pittsburgh (Allegheny County); On-site; USD 40,000 - 50,000; Full time

Job summary

An established industry player is seeking an Information Technology Support Specialist to join their dynamic team. This entry-level role focuses on providing essential IT support, including troubleshooting hardware and software issues, coordinating with vendors, and assisting users with new equipment setups. You'll play a vital role in ensuring that technology runs smoothly for end-users, making it a perfect opportunity for those passionate about technology and customer service. If you're eager to grow in a supportive environment and make a real impact, this position is for you!

Qualifications

• Entry-level position requiring basic IT support skills.
• Ability to communicate technical solutions simply.

Responsibilities

• Provide IT support for hardware and software issues.
• Coordinate with OEMs for faulty hardware management.
• Deploy and configure new equipment for users.

Skills

IT Onsite Desktop diagnosis

OEM Vendor Coordination

Advanced troubleshooting

Deployment and configuration

Communicating technical solutions

Education

High School Diploma

Associate Degree in IT

Tools

Microsoft Intune

JAMF

Autopilots

Job description

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Support Services

1. Break Fix: IT Onsite Desktop diagnosis and repair of hardware/software, including replacing faulty components or configuring replacement equipment.
2. OEM Vendor Coordination: Managing faulty or new hardware requirements with OEM vendors.
3. IMAC: Industry term for Install, Move, Add, Change of IT equipment, including configuration and installation for new users, relocating equipment within a site, hardware upgrades, and software de-installation.

Desk Side Support

Includes all types of physical assistance at the end user's desk to resolve IT-related issues.

In Scope:

1. Incident management for endpoint devices such as laptops, desktops, mobiles, monitors, and printers, including hardware issues and OEM coordination.
2. Support for Video Conferencing equipment and rooms, coordinating with resolver teams/OEMs.
3. Coordination with OEMs on hardware/software issues.
4. Advanced troubleshooting of technology and applications on all endpoints.
5. Deployment and configuration of new hire equipment, manually or using automated tools.
6. Deploying and troubleshooting Windows and Mac workstations using tools like Autopilots, Microsoft Intune, JAMF.
7. Hardware and software provisioning (check-in and check-out).
8. Coordination with other IT groups to meet SLAs and deliver quality customer service.
9. Communicating technical solutions in simple terms to non-technical users.
10. Occasional movement/lifting of IT gear within the site, involving minimal human effort.
11. Uplift and reimage of leaver equipment and updating asset management systems/CMDB.
12. Updating asset management systems/CMDB according to Joiner, Mover, Leaver processes.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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Location and Salary

Wexford, PA: $40,000.00-$50,000.00 (posted 1 month ago)

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