Help Desk Support Specialist (Executive Support)

E78; Oakbrook Terrace (IL); On-site; USD 48,000 - 72,000; Full time

Job summary

E78 is seeking a skilled Help Desk Support Specialist to provide executive-level technical assistance in our Oakbrook Terrace office. The role emphasizes AV support, Microsoft applications, and hardware procurement.

You will mentor junior staff, manage licenses, and ensure smooth operations for the executive team with white-glove service. This role includes remote desktop and on-site support, onboarding new hires, and collaborating with IT to keep corporate systems running smoothly.

Qualifications

• Experience providing executive-level support in a fast-paced corporate environment.
• Strong background in audio-visual technology and conferencing systems.
• Proficiency with Microsoft 365 apps including Teams, Outlook, and SharePoint.
• Proficient with Adobe products (Acrobat, Creative Cloud).
• Experience with hardware procurement and setup.
• Excellent communication and problem-solving skills.
• Ability to mentor junior staff and manage priorities.
• Bachelor's degree or equivalent work experience preferred.

Responsibilities

• Provide white-glove, executive-focused IT support for the C-suite and senior management.
• Troubleshoot AV equipment and conference room systems, projectors, and video tools.
• Provide Microsoft 365 and Adobe product support to staff.
• Assist with hardware procurement and setup for executives and offices.
• License management and auditing to ensure compliant utilization.
• Mentor and train junior help desk staff.
• Document troubleshooting steps and maintain knowledge base.
• Offer remote desktop support and on-site assistance as needed.
• Collaborate with IT teammates to ensure smooth operations.

Skills

Executive support

AV technology

Microsoft 365

Adobe products

Business productivity apps

Hardware procurement

License management

Onboarding support

Mentoring

Remote desktop support

On-site support

Education

Bachelor's degree preferred or equivalent

Tools

Microsoft 365

Adobe Creative Cloud

Job description

We are seeking a skilled and customer-focused Help Desk Support Specialist to provide top-tier technical assistance to executives in our corporate office. The ideal candidate will possess a strong background in audio-visual support, Microsoft applications, business productivity tools, and hardware procurement/setup. This role will also involve mentoring and providing support to junior-level help desk staff while ensuring a seamless and efficient work environment for our executive team.

Key Responsibilities:

• Provide white-glove support to C-suite executives and senior management, delivering high-quality, prompt, and professional service for all technical needs.
• Troubleshoot and resolve technical issues related to audio-visual equipment, including conference room systems, projectors, video conferencing tools, TapIP/Rallybar, and other AV devices.
• Provide Microsoft support for various applications, including Office 365, Teams, Outlook, Word, Excel, PowerPoint, and SharePoint.
• Assist with Adobe software related queries and troubleshooting (Adobe Acrobat, Creative Cloud Suite, etc.).
• Support the use and optimization of business productivity applications, including project management tools, document collaboration platforms, and custom corporate software.
• Manage the procurement and setup of hardware, including laptops, desktops, monitors, docking stations, printers, and peripherals for both executives and the wider organization.
• Manage client licensing needs by by ordering licenses as needed and auditing license utilization over time
• Assist in the installation, configuration, and troubleshooting of both hardware and software systems in the corporate office and remotely.
• Provide remote desktop support and on-site technical assistance for executive-level staff, ensuring a smooth and efficient workflow.
• Assist with onboarding of new employees by setting up hardware, software, and user accounts.
• Mentor and provide guidance to junior help desk staff, sharing knowledge, offering training, and helping to resolve escalated support requests.
• Maintain an up-to-date knowledge base and document troubleshooting procedures to support the team and improve efficiency.
• Ensure all support tickets are tracked, prioritized, and resolved within service-level agreements (SLAs).
• Work collaboratively with other IT team members to ensure the smooth operation of corporate technology infrastructure.

Skills & Qualifications:

• Proven experience providing executive-level support and working in a fast-paced corporate environment.
• Strong experience with audio-visual technology (video conferencing systems, projectors, screens, etc.) and troubleshooting related issues.
• Solid understanding of Microsoft 365 suite (including SharePoint, Teams, Word, Excel, Outlook, PowerPoint).
• Proficient in Adobe products such as Adobe Acrobat, Photoshop, Illustrator, or Creative Cloud Suite.
• Hands-on experience with business productivity applications, such as project management software (e.g., Asana, Jira, or similar).
• Strong hardware support skills, including experience with hardware procurement, installation, and setup.
• Excellent problem-solving skills with the ability to troubleshoot and resolve technical issues quickly and efficiently.
• Excellent communication and customer service skills, with the ability to explain technical information clearly to non-technical users.
• Ability to prioritize tasks effectively and manage multiple requests simultaneously.
• Previous experience mentoring or providing guidance to junior help desk staff is a plus.
• Ability to work well both independently and as part of a team.
• Strong attention to detail and a proactive, customer-oriented mindset.
• A Bachelor's degree is preferred, or equivalent work experience.

Certifications (Preferred):

• Microsoft Certified: Modern Desktop Administrator Associate or similar certification.
• CompTIA A+ or other IT certifications are a plus.
• Corporate office environment with a mix of on-site and remote work.
• Occasional travel may be required for hardware setup and office support.